Director of Omni-Channel Retail & Field Ops

Intuit, Inc.; Los Angeles (CA); Vor Ort; USD 197.000 - 266.000; Vollzeit

Benefits dieser Stelle

Bonus potential

Equity rewards

Zusammenfassung

Intuit, Inc. is seeking a Director to build and lead the Retail & Field Ops Delivery organization within our Expert Network Services group.

You will oversee omni‑channel in‑person and virtual service delivery across flagship retail hubs, local tax offices, and distributed markets in the United States. The role requires hands‑on leadership, accountability for standards, and the ability to manage a travel‑intensive footprint with cross‑functional partners across marketing, product, and talent.

Qualifikationen

• Requires 8–10+ years of progressive operations and field leadership experience.
• Experience delivering physical service or retail network rollouts in a fast‑paced environment.
• Proven ability to manage and develop frontline and field manager teams, with performance oversight.

Aufgaben

• Lead rollout of flagship retail hubs and expert service centers in priority markets.
• Operationalize in‑store experience with real‑time KPIs for continuous improvement.
• Drive AI adoption and human+AI operating models across field teams and locations.
• Manage onboarding, deployment, scheduling, and workforce activation across locations and virtual touchpoints.
• Ensure peak tax season readiness and high service quality across both in‑person and virtual formats.

Kenntnisse

Multi-unit/team leadership

Field operations

Strong communicator

Ausbildung

Bachelor’s degree or equivalent

Jobbeschreibung

Intuit, Inc. is seeking a Director to build and lead the Retail & Field Ops Delivery organization within our Expert Network Services group.

You will oversee omni‑channel in‑person and virtual service delivery across flagship retail hubs, local tax offices, and distributed markets in the United States. The role requires hands‑on leadership, accountability for standards, and the ability to manage a travel‑intensive footprint with cross‑functional partners across marketing, product, and talent.