Director of Nursing & Patient Experience

Advocate Health; Town of Grafton (WI); On-site; USD 110,000 - 170,000; Full time

Job summary

Advocate Health is seeking an experienced nursing leader to oversee staffing, resources, and automated patient care systems across departments, ensuring high-quality patient care and budget adherence. You will evaluate care quality and drive performance improvements while coordinating with governance councils to promote innovation.

The role emphasizes staff mentorship, patient experience, and regulatory compliance with DNV and Joint Commission, alongside fostering evidence-based practice and

Qualifications

• Ability to manage operations of assigned departments to ensure high-quality, patient-focused care.
• Strong leadership and administrative skills with the ability to coach staff and delegate.
• Excellent listening and critical thinking skills.
• Solid human resources management capabilities.
• Ability to handle multiple demands simultaneously.
• Strong oral and written communication skills.
• Strong planning and organizational skills.
• Experience with nursing information systems.

Responsibilities

• Develops strategy to ensure adequate resources for staffing, supplies, and automated care systems.
• Evaluates quality of patient care using standards, outcomes, and quality indicators.
• Uses data-driven engagement strategies to enhance satisfaction and monitor performance.
• Maintains relationships with patients, families, staff, other departments, and vendors; acts as liaison.
• Drives change collaboratively with leaders and governance councils; promotes innovation.
• Aims for care management targets in areas of responsibility.
• Aims for patient experience targets.
• Seeks improvements in teammate engagement.
• Plans staffing needs to meet productivity benchmarks.
• Ensures department compliance with DNV, Joint Commission, and other regulators.
• Promotes evidence-based practice and integrates evidence with goals.
• Implements recruitment/retention strategies and mentors staff.
• Optimizes work environment using feedback and engagement metrics.
• Performs HR duties: interviewing, promotions, evaluations, actions, morale.
• Develops and recommends operating and capital budgets.
• Ensures compliance with Code of Ethical Conduct and laws.

Skills

Nursing leadership

Staff coaching

Budget management

Communication skills

Critical thinking

HR management

Multitasking

Planning & organization

Nursing informatics

Education

Master’s Degree in Nursing

MSN required if undergraduate not BSN

Doctoral degree preferred (DNP/PhD)

Tools

Nursing information systems

Job description

Advocate Health is seeking an experienced nursing leader to oversee staffing, resources, and automated patient care systems across departments, ensuring high-quality patient care and budget adherence. You will evaluate care quality and drive performance improvements while coordinating with governance councils to promote innovation.

The role emphasizes staff mentorship, patient experience, and regulatory compliance with DNV and Joint Commission, alongside fostering evidence-based practice and