Director of Network Operations & NOC Lead

Wi-Fiber, Inc.; Logan (UT); On-site; USD 110,000 - 135,000; Full time

Job summary

Wi-Fiber, Inc. in Logan, UT seeks a Director of Network Operations to own reliability, scalability, and evolution of the multi-vendor WISP and hybrid ISP network.

This role leads a 24/7 NOC, drives SDN/VXLAN modernization, and guides routing, capacity, and integration efforts across markets. The position reports to the COO and manages budgets, analytics, and strategic initiatives, with travel 1–3 times per month.

Qualifications

• 10+ years of experience in telecommunications or ISP environments, including 5+ years in senior management or director-level responsibility for mission-critical network operations or NOC functions.
• Expert-level competency designing, deploying, and operating OSPF and BGP in production environments.
• Architectural experience planning and implementing large-scale VXLAN, SDN, or other virtualized network solutions.
• Deep experience with large-scale wireless and fiber networks, including familiarity with Cambium, Tarana, and Ubiquiti platforms and Mikrotik RouterOS.
• Proven experience designing and operating incident, change, maintenance, capacity, and service-assurance processes in a 24/7 environment, including acquired-network integration.
• Demonstrated ability to manage network-related OpEx and CapEx, prioritize investments, evaluate ROI, and communicate financial tradeoffs.
• Strong executive communication and presentation skills, including the ability to explain complex technical topics to non-technical leaders and Board audiences.
• Proficiency with project management, workflow, reporting, and analytics tools.

Responsibilities

• Own the Network Operations strategy and roadmap across all markets, aligning reliability, scalability, service quality, and growth priorities.
• Lead the 24/7 Network Operations Center (NOC), serve as the final technical escalation point for complex incidents, and drive MTTR improvements.
• Lead network modernization toward SDN and VXLAN designs while governing core routing, OSPF, BGP, traffic engineering, IP addressing, and multi-vendor standards.
• Oversee transit and peering relationships and guide capacity planning across backbone, aggregation, and access layers.
• Oversee network integrations for acquired ISPs, including cutovers, routing, IP addressing, monitoring, and operational alignment.
• Coordinate cross-functional network initiatives and govern workflows for incident, change, maintenance, deployment, capacity, and project tracking.
• Own network-related operating and capital budgets, develop business cases, monitor costs, and build dashboards for network health and revenue trends.
• Report network performance and modernization roadmaps to the executive team and Board while mentoring network engineers and staff.

Skills

Network leadership

Executive communication

Budgeting & CapEx

Incident management

MTTR reduction

SDN & VXLAN

OSPF & BGP

NOC operations

Cross-functional collaboration

Analytics & dashboards

Education

10+ years telecom/ISP experience

5+ years director-level leadership

Tools

BSS/OSS platforms

Job description

Wi-Fiber, Inc. in Logan, UT seeks a Director of Network Operations to own reliability, scalability, and evolution of the multi-vendor WISP and hybrid ISP network.

This role leads a 24/7 NOC, drives SDN/VXLAN modernization, and guides routing, capacity, and integration efforts across markets. The position reports to the COO and manages budgets, analytics, and strategic initiatives, with travel 1–3 times per month.