Director of Mid‑Market Onboarding & Deployment Excellence

Cloudbeds; Atlanta (GA); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Remote First, Remote Always

PTO in accordance with local labor requirements

Monthly Wellness Fridays

Full paid parental leave

Home-office stipend

Professional development courses

Job summary

Cloudbeds, a leader in hospitality technology, is seeking a qualified professional to lead their Mid-Market Onboarding team. This role involves owning onboarding processes for mid-market customers, coaching team members, and ensuring the quality of deployment and training standards.

The successful candidate will have over 7 years in hospitality tech, a strong project management foundation, and effective people management skills. They will also work cross-functionally to align expectations across departments.

Remote-first work culture with competitive compensation of $160,000 to $190,000 annually, plus various benefits including PTO and professional development opportunities.

Qualifications

• 7+ years in hospitality or hospitality technology with hands-on onboarding or implementation experience.
• Proven people-leadership experience in a global environment.
• Strong project-management foundation with complex multi-stakeholder deployments.

Responsibilities

• Lead and develop the Mid-Market Onboarding team.
• Own onboarding outcomes for mid-market customers.
• Diagnose and fix gaps in training quality and deployment velocity.

Skills

Team leadership

Project management

Data-driven mindset

Multilingual (Spanish, Portuguese)

Tools

Hospitality SaaS

Property Management Systems

Job description

Cloudbeds, a leader in hospitality technology, is seeking a qualified professional to lead their Mid-Market Onboarding team. This role involves owning onboarding processes for mid-market customers, coaching team members, and ensuring the quality of deployment and training standards.

The successful candidate will have over 7 years in hospitality tech, a strong project management foundation, and effective people management skills. They will also work cross-functionally to align expectations across departments.

Remote-first work culture with competitive compensation of $160,000 to $190,000 annually, plus various benefits including PTO and professional development opportunities.