Director of Membership Operations and Support

The National Council of Young Men’s Christian Associations of the United States of America; Columbus (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Director of Membership Operations and Support to enhance the member experience across health and wellness centers. This pivotal role focuses on training standards and customer service culture, ensuring every member feels valued and supported. The successful candidate will analyze membership data to drive improvements and create engaging programs that promote healthy living. If you have a passion for community well-being and possess strong analytical and communication skills, this is an exciting opportunity to make a meaningful impact.

Qualifications

• Bachelor’s degree and 2+ years of management experience required.
• High proficiency in CRM, Google Suite, and Microsoft Office.

Responsibilities

• Ensure a positive experience for all members and guests at wellness centers.
• Analyze membership data for errors and trends.

Skills

CRM database management

Google Suite

Microsoft Office

Customer service

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in communication, business, data analytics

Job description

The Director of Membership Operations and Support will play a pivotal role in ensuring a positive and enriching experience for all members and guests visiting our health and wellness centers. This role focuses on the delivery and adherence of training standards that ensure a high quality customer service culture for all. This role is also responsible for producing and analyzing a variety of membership data for errors and trends, and will create and manage systems, programs and promotions related to healthy living and the member experience across our various health and wellness locations within the YMCA of Central Ohio.

• Bachelor’s degree in communication, business, data analytics or related fields and at least two years of training and/or management experience or a combination of relevant education and experience.
• Three or more years of YMCA or other membership-based organization experience preferred.
• YMCA Team Leader certification preferred; if not certified, should obtain certification within 2 years.
• Passion for promoting community well- being and inclusivity.
• Exhibit high standards of professionalism, integrity, and an ability to interact effectively to all working styles, levels, and diverse cultures both internal and external to the organization.
• High proficiency in CRM database management, Google Suite and Microsoft Office applications; demonstrated proficiency in data formatting & analyzing sample required for consideration of position.
• Possess top- tier customer service, planning, and organizational skills with high attention to detail.
• Strong and engaging verbal, written, digital communication and presentation skills.
• Ability to think analytically, independently, and apply problem- solving skills to identify relevant questions and potential solutions.
• Results-driven with a progressive approach to change and standard operating procedures.
• Ability to travel locally on a consistent basis including occasional evenings and weekends.