Director of Membership & Member Experience

Troon; Palm Coast (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with employer match

Paid time off (PTO)

Job summary

Hammock Beach Golf Resort & Spa in Palm Coast, FL, part of Troon, seeks a Director of Membership to lead membership sales, retention, and engagement. You will build relationships with prospective members, residents, and referral sources, and coordinate programs across departments to drive growth and satisfaction.

The role requires a bachelor’s degree in a related field and at least five years of private club membership experience, with a proven track record in sales and service excellence.

Qualifications

• Bachelor’s degree in hospitality management, Business Administration, Marketing, Communications, or a related field preferred.
• Minimum of five years of progressive experience in private club membership.
• Strong understanding of membership-based organizations, member expectations, and relationship-driven sales.
• Proven ability to develop and maintain relationships with affluent clientele and diverse membership demographics.

Responsibilities

• Develop and implement annual membership sales and retention strategies aligned with the Club’s goals.
• Manage the membership sales process from inquiry to activation.
• Build relationships with prospective members, homeowners, and referral sources.
• Conduct tours and presentations communicating Club amenities and lifestyle offerings.
• Maintain a strong pipeline and monitor progress toward membership goals.
• Oversee documentation and admission processes per Club policies.

Skills

Membership sales

Relationship management

Communication

Leadership

Hospitality industry knowledge

Education

Bachelor's degree in hospitality management / related field

Tools

Membership management systems

CRM platforms

Microsoft Office

Job description

Hammock Beach Golf Resort & Spa in Palm Coast, FL, part of Troon, seeks a Director of Membership to lead membership sales, retention, and engagement. You will build relationships with prospective members, residents, and referral sources, and coordinate programs across departments to drive growth and satisfaction.

The role requires a bachelor’s degree in a related field and at least five years of private club membership experience, with a proven track record in sales and service excellence.