Director of Member Solutions & Recovery (Collections)

Everwise Credit Union; Carmel (IN); On-site; USD 110,000 - 190,000; Full time

Job summary

Everwise Credit Union in Carmel, Indiana seeks a Director, Member Solutions + Recovery to lead collections, loss mitigation, and recovery operations for consumer and mortgage accounts, ensuring efficient processes and regulatory compliance.

You will coach teams, shape strategy, manage vendor relationships, and collaborate with legal counsels, while maintaining a member-focused approach and leveraging data analytics to improve outcomes.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• 8+ years of collections and recovery services experience.
• 5+ years in a leadership or management role.
• Knowledge of compliance and regulatory matters pertaining to consumer collections.
• Proficiency in Microsoft Office Suite and collection management software.
• Master's degree preferred.

Responsibilities

• Lead daily operations of the Member Solutions, Loss Mitigation and Recovery Services Department.
• Coach and develop personnel to foster a productive work environment.
• Develop strategies to improve efficiency in collections and recovery.
• Oversee delinquent consumer and mortgage accounts collections.
• Oversee legal recovery processes, bankruptcy, repossessions, and asset disposal.
• Ensure compliance with laws and secondary market guidelines.
• Monitor performance metrics and prepare reports for leadership.
• Collaborate with external counsel as necessary.
• Maintain a member-focused approach with empathy and respect.

Skills

Leadership

Collections expertise

Strategic planning

Data analysis

Regulatory compliance

Communication

Stakeholder mgmt

MS Office

Collection software

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

Collection management software

Job description

Everwise Credit Union in Carmel, Indiana seeks a Director, Member Solutions + Recovery to lead collections, loss mitigation, and recovery operations for consumer and mortgage accounts, ensuring efficient processes and regulatory compliance.

You will coach teams, shape strategy, manage vendor relationships, and collaborate with legal counsels, while maintaining a member-focused approach and leveraging data analytics to improve outcomes.