Director, Member Solutions & Recovery — Collections Leader

Everwise Credit Union; Indiana; On-site; USD 120,000 - 180,000; Full time

Job summary

Everwise Credit Union in Indiana seeks a Director, Member Solutions + Recovery to lead collections, loss mitigation, and recovery programs for consumer and mortgage accounts. You will design and optimize processes, ensure compliance, and align strategy with organizational goals.

You will manage teams, implement forbearance, oversee legal recovery, foreclosures, and asset disposition, and partner with legal counsel to resolve complex member situations.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 8+ years of collections and recovery services experience.
• 5+ years in a leadership or management role.
• Knowledge of compliance and regulatory matters in consumer/mortgage collections and foreclosure.
• Proficiency with Word, Excel, PowerPoint and collection management software.

Responsibilities

• Lead daily operations of the Member Solutions, Loss Mitigation and Recovery Services Department.
• Coach, mentor and develop personnel to foster a positive work environment.
• Develop strategies to improve efficiency and effectiveness in collections and recovery processes.
• Implement loss mitigation strategies including forbearance agreements.
• Oversee delinquent consumer and mortgage loan collections and overdrawn deposit accounts.
• Evaluate and hire outside vendors for foreclosure properties and asset disposition.
• Manage legal recovery processes, bankruptcy, repossessions, foreclosures, and asset disposal.
• Ensure compliance with laws, investor requirements, and industry standards.
• Collaborate with internal/external legal counsel on complex issues.
• Monitor performance metrics and report to strategy committee; use data analytics to forecast trends.
• Maintain a member-focused approach with empathy and respect.

Skills

Leadership

Data analysis

Communication

Stakeholder management

Regulatory knowledge

Analytical thinking

Empathy in member interactions

Education

Bachelor’s degree

Master’s degree preferred

Tools

Microsoft Office Suite

Collection management software

Job description

Everwise Credit Union in Indiana seeks a Director, Member Solutions + Recovery to lead collections, loss mitigation, and recovery programs for consumer and mortgage accounts. You will design and optimize processes, ensure compliance, and align strategy with organizational goals.

You will manage teams, implement forbearance, oversee legal recovery, foreclosures, and asset disposition, and partner with legal counsel to resolve complex member situations.