Director, Member Solutions & Recovery Strategy

Everwise Credit Union; Jefferson Center (PA); On-site; USD 140,000 - 190,000; Full time

Job summary

Everwise Credit Union in the United States seeks a Director, Member Solutions + Recovery to organize and lead consumer and residential mortgage collections, loss mitigation, and recovery efforts. You will design processes, align strategy with objectives, and ensure efficient, compliant operations.

Responsibilities include mentoring staff, implementing forbearance strategies, overseeing legal recovery, foreclosures, and asset disposition, while tracking performance metrics and reporting to the

Qualifications

• 8+ years of collections and recovery experience.
• 5+ years in a leadership or management role.
• Knowledge of compliance and regulatory matters pertaining to consumer collections, mortgage collections, and foreclosure.
• Proficiency in Microsoft Office Suite and collection management software.

Responsibilities

• Lead daily operations of the Member Solutions, Loss Mitigation and Recovery Services department.
• Coach and develop department personnel to foster a positive work environment.
• Develop and implement strategies to improve efficiency in collections and recovery processes.
• Oversee delinquent consumer and mortgage loan collections and overdrawn accounts.
• Manage legal recovery processes, foreclosure, repossessions, and asset disposition.
• Ensure compliance with laws, investor requirements, and standards across all operations.
• Monitor metrics and report to credit strategy committee with data-driven insights.

Skills

Leadership

Coaching

Collections knowledge

Organizational skills

Interpersonal skills

Analytical thinking

Integrity

Communication

Regulatory understanding

MS Office

Collection software

Education

Bachelor's degree or equivalent

Master's degree preferred

Tools

Collection management software

Microsoft Office Suite

Job description

Everwise Credit Union in the United States seeks a Director, Member Solutions + Recovery to organize and lead consumer and residential mortgage collections, loss mitigation, and recovery efforts. You will design processes, align strategy with objectives, and ensure efficient, compliant operations.

Responsibilities include mentoring staff, implementing forbearance strategies, overseeing legal recovery, foreclosures, and asset disposition, while tracking performance metrics and reporting to the