Director of Member Programs & Patient Engagement

Verily; Boston (MA); On-site; USD 205,000 - 308,000; Full time

Job summary

Verily Health in Boston seeks a leader to steward scoping and planning of Member programs, including patient education, recruitment for clinical studies, and care programs as free benefits for Verily Me members.

The role requires cross-functional collaboration with Marketing, Product, and Legal to deliver programs, drive enrollment, engagement, and satisfaction across the member portfolio.

Qualifications

• Senior marketing leader with 8+ years of experience developing B2B services and solutions.
• Proven experience building and scaling member programs at scale.
• Experience leading customer delivery, media, campaigns, ecommerce, or subscription marketing services.
• Experience forecasting P&Ls and test pricing scenarios with Finance teams.
• Team builder and collaborator; able to influence teams to achieve results.
• Ability to synthesize data to deliver business insights.

Responsibilities

• Subject matter expert for Member Services for client meetings, kick-offs, and quarterly reviews.
• Lead delivery of Member Programs with a small team and cross-functional stakeholders.
• Act as liaison with Marketing teams to deliver digital marketing, analytics, and creative support.
• Influence roadmaps and optimizations to grow Member Services and satisfaction.
• Help design new Programs that expand Member value in care or research.

Skills

Senior marketing leader

B2B services

Member programs

Cross-functional leadership

Data-driven insights

Job description

Verily Health in Boston seeks a leader to steward scoping and planning of Member programs, including patient education, recruitment for clinical studies, and care programs as free benefits for Verily Me members.

The role requires cross-functional collaboration with Marketing, Product, and Legal to deliver programs, drive enrollment, engagement, and satisfaction across the member portfolio.