Head of Patient & Member Programs

Verily Health; Boston (MA); On-site; USD 205,000 - 308,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Verily Health is seeking a leader for Patient & Member Programs to scope and plan Member programs, and to build an operations framework for our growing customer roster. You will partner with Marketing, Product, and Legal to deliver engaging patient education, research participation, and benefit programs.

You will drive enrollment, engagement, and satisfaction at scale, shaping roadmaps with product teams and advising on pricing and P&L considerations in collaboration with Finance.

Qualifications

• 8+ years in senior marketing or commercial leadership for B2B services.
• Experience building and executing member programs at scale to drive enrollment, engagement, and satisfaction.
• Experience leading customer delivery, media, campaigns, ecommerce, or subscription marketing services.
• Experience designing new services by partnering with Finance to forecast, build P&Ls and test pricing.
• Team builder and collaborator; able to influence cross-functional teams to deliver results.
• Ability to synthesize data to deliver business insights.

Responsibilities

• Act as subject matter expert for Member Services designed to bring value to Verily Me patients; own solutions for meetings, kick-offs, and reviews.
• Lead delivery of Member Services with a small team; kickoff plans with Marketing, Product, and Legal.
• Coordinate with Marketing teams to provide digital marketing, analytics, and creative support for the Programs.
• Influence roadmaps and optimizations across product teams to grow Member Services while improving satisfaction.
• Design new Programs that expand Member value through better care or research.

Job description

Who We Are

Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise.

Description

Verily Health is looking for a leader of Patient & Member Programs to steward the scoping and planning of Member programs with partners. This leader will also build an operations framework to deliver for our growing roster of customers. Programs include patient awareness and education programs, clinical research participant recruitment and study engagement, and employee and payer benefits programs.

As the leader of Patient & Member Programs, you will work closely with both commercial and marketing teams to engage with prospective and existing customers as the subject matter expert. This role requires exceptional cross-functional team building skills, an evangelist mindset to showcase the benefits of our services, and a patient-centered approach to ensure thoughtful, engaging programs deliver value to the Verily Me members who choose to participate.

Responsibilities

• Subject matter expert for Services that are designed to bring value to Verily Me patients (i.e. disease education, options to join new clinical studies, or additional care programs as a free benefit to members). Act as solutions owner for Member Services for client meetings, kick-offs, and quarterly reviews).
• Lead delivery of Member Services with key clients, with a small team focused on prospective customer engagement and program delivery. The Member Programs team will be responsible for kicking off delivery plans with cross-functional stakeholders in Marketing as well as with the necessary Product and Legal teams.
• Act as key liaison with core marketing teams who help support delivery, i.e. Performance Marketing, Creative to deliver digital marketing, analytics, and creative expertise to the Programs.
• Act as a thought leader within Marketing and cross-functionally with product teams to influence roadmaps and optimizations that allow our Member Services to grow while improving Member satisfaction.
• Help design new Programs that expand Member value via improved benefits in care or research.

Qualifications

Minimum Qualifications

• Senior marketing or commercial leader with 8+ years of experience developing and leading B2B services and solutions that require ongoing active management.
• Significant experience building and executing member programs at scale that drive enrollment, engagement, and member satisfaction.
• Previous experience leading customer delivery, media, campaign, ecommerce, or subscription marketing services.
• Experience designing new services by partnering closely with Finance teams to forecast and build P&Ls and test pricing scenarios.
• Team builder and collaborator; able to collaborate, navigate and influence teams to achieve results and build a positive team culture.
• Ability to synthesize data to deliver business insights.

Preferred Qualifications

• Experience across B2C and B2B brands. Healthcare industry experience is a plus.
• Familiarity building and growing a high performance team.
• Experience at high growth companies is a plus.

The US base salary range for this full-time position is $205,000- $308,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Verily Health Inc. is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.