Director of Member Experience & Growth

Private Club Marketing; New Haven, Northern (CT, KY); Hybrid; USD 70,000 - 120,000; Full time

Job summary

The Elm City Club in New Haven, CT is seeking a Membership Sales Director to lead member acquisition and retention efforts. You will build relationships with prospective members and oversee onboarding processes to ensure long-term engagement.

This role sits at the heart of club operations, requiring strategic prospecting, relationship management, and collaboration with staff to deliver curated experiences that grow the club’s community.

Qualifications

• Experience driving member acquisition and retention in private club or hospitality.
• Strong relationship-building and networking skills.
• Understanding of private club lifecycle from prospecting to onboarding.

Responsibilities

• Develop and execute membership sales plan.
• Cultivate relationships with prospective members.
• Collaborate with operations to ensure member onboarding and engagement.

Skills

Member acquisition

Retention strategy

Relationship building

Job description

The Elm City Club in New Haven, CT is seeking a Membership Sales Director to lead member acquisition and retention efforts. You will build relationships with prospective members and oversee onboarding processes to ensure long-term engagement.

This role sits at the heart of club operations, requiring strategic prospecting, relationship management, and collaboration with staff to deliver curated experiences that grow the club’s community.