Director of Member Experience & Engagement

Invited Clubs; Overland Park (KS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement plan

Generous paid time off

Job summary

Invited is seeking a Director of Member Experience at Nicklaus Golf Club at LionsGate in Overland Park, KS. This leadership role focuses on shaping a best-in-class member journey, enhancing engagement and driving revenue across all club areas.

You will oversee events, onboarding, communications, and retention initiatives while guiding a team and collaborating with club leadership to deliver exceptional member experiences.

Qualifications

• High school diploma or equivalent.
• 5 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications.
• 3 years of experience in a leadership or management role.

Responsibilities

• Develop and execute the member experience strategy to boost retention and revenue.
• Partner with the GM and department heads on revenue-generating initiatives.
• Leverage data analytics to monitor engagement and optimize retention.
• Plan and execute member events and programs aligned with the club’s mission.
• Oversee onboarding and early tenure management to ensure smooth member integration.
• Maintain a multi-channel communication plan to convey club initiatives and events.

Skills

Leadership

Customer relations

Marketing and communications

Event management

CRM systems Salesforce

Microsoft Office Suite

Education

Bachelor’s degree in hospitality management, event management, business or marketing and communications

High school diploma or equivalent

Tools

Salesforce

Job description

Invited is seeking a Director of Member Experience at Nicklaus Golf Club at LionsGate in Overland Park, KS. This leadership role focuses on shaping a best-in-class member journey, enhancing engagement and driving revenue across all club areas.

You will oversee events, onboarding, communications, and retention initiatives while guiding a team and collaborating with club leadership to deliver exceptional member experiences.