Director of Site Operations: Londonderry, NH

Beth Israel Deaconess Medical Center; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Beth Israel Deaconess Medical Center is seeking a Director of Site Operations to oversee financial and business operations across assigned sites. The role partners with Lahey leadership and physician groups to improve clinical and financial performance, ensuring patient, employee, and physician satisfaction while advancing growth initiatives.

The position requires monitoring budgets, analytics, and quality metrics, and coordinating with multiple departments to implement process improvements and

Responsibilities

• Liaises between practices, Lahey senior leadership and Lahey Hospital & Medical Center departments.
• Monitors operational, quality, statistical, and financial data against benchmarks; identifies improvement opportunities.
• Prepares and monitors annual budgets for assigned practices, and notes variances in performance.
• Ensures patient, employee and physician satisfaction while pursuing growth initiatives through marketing and other efforts.
• Stays compliant with hospital policies and conducts required safety and HIPAA/compliance updates.
• Collaborates with clinicians to ensure satisfaction with administrative and financial support.
• Analyzes performance data and provides reports to leadership; drives short and long-term plans.
• Develops action plans to address productivity, performance, and behavioral issues.
• Forecasts personnel, supply, equipment, capital, and training needs for budgets.
• Attends leadership meetings and communicates procedures to practice leaders, providers and staff.
• Develops awareness of physician group budgeting and revenues; works to minimize overtime and control costs.
• Supports marketing efforts to increase awareness of new physicians and practices across communities.

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Under the direction of the Executive Director, the Director of Site Operations oversees the financial and business operations of assigned sites of service. In conjunction with other departments, the Director of Site Operations serves as a resource and provides guidance in achieving financial, growth and quality performance goals, as well as implementing process improvement initiative within Lahey practices. Maintains all Quality Control processes and provides HIPAA, Compliance and other updates for all staff as needed.

Job Description

The Director of Site Operations serves as a liaison between the practices, Lahey senior leadership and Lahey Hospital & Medical Center departments. Monitors operational, quality, statistical, and financial data against benchmarks and as needed, identifies opportunities for improvement, develops action plans and sees those action plans through. Reviews and interprets reports and relates findings to practice physicians and staff, cascading information to all levels of the organization. Prepares and monitors annual supply, staff and capital budgets and revenue projections for assigned practices, and identifies variances in budget performance.

This position is responsible to ensure patient, employee and physician satisfaction along with ensuring growth initiatives and targets are being met through marketing and other efforts.

Principal Functions

Operations Focus

• Exemplifies Lahey Hospital & Medical Center's values and Service Excellence standards. Commits to making every encounter with our patients, patients' family, co-workers, physicians and other customers the best that it can be.
• Complies with all Hospital policies and the Code of Business Conduct. As required, maintains a current tuberculosis testing. Takes responsibility for own safety as well as the safety of patients, patients' family, co-workers, physicians and other customers.
• Act as the principle liason with all clinicians to ensure their satisfaction with the administrative and financial support of their practice. Interacts closely with Medical Directors and Lahey leadership to address productivity performance/behavioral issues. Works with Practice Coordinators to address physician complaints or concerns.
• Work closely with Lahey leadership to maximize the Practice Site financial performance. Reviews and analyzes performance data and provides reports out as appropriate. Continually monitors the practice's key indicators' outcomes. Uses this information to constantly improve operations.
• Provides operational insights and trend data to VP to help build comprehensive and accurate short and long-term strategic and operational plans for the practice.
• Prepare and present the final annual budget for multiple sites group practices. Forecast needs for personnel, supplies, equipment, capital and training. Maintain control over annual operational budgets reporting on variances as necessary.
• Attends all leadership meetings as necessary to be sure that Practice Leaders, Providers and staff are aware of necessary procedures. In conjunction with Lahey leadership implements systems as necessary to improve performance.
• Create awareness of physician group budget process, productivity/ revenue projections, and ongoing involvement in assessment of revenues and expenses with practice leaders. Work closely with managers to minimize overtime expenses and maintain budget levels to maintain adherence.
• Participates in quality improvement activities.
• Maintain contact with local community resources to develop the practice and identify growth opportunities. Suggests marketing and advertising strategies for practices. Seeks out and follows-up on opportunities to increase awareness of new physicians and practices throughout the communities served.
• Ensures Managed Care and other Quality Initiative metrics are met, including but not limited to PCMH, MU, AQC, ACO.
• Monitor the physical plant to ensure the maintenance of an appropriate environment. Works with other departments as needed to implement changes. Addresses infrastructure issues, including but not limited to, facilities, and equipment and information systems. Evaluates and recommends fiscally responsible infrastructure related decisions to optimize short and long-term success of the practice.
• Monitors the practice's achievement of goals and likelihood of achieving goals. Takes corrective action as needed, keeping the VP and/or physicians informed as necessary.
• Serves as a liaison between providers and Physician Services and the organization.
• Collaborates with practitioners to optimize the practice's effectiveness and efficiency, with an effort to fulfill the physician schedule and operational preferences.
• Endeavors to incorporate physician feedback and suggestions in operational decisions and initiatives, weighing preferences with organizational standards and policies.