Manager of Operations for Primary Care

DAP Health; San Jacinto (CA); Sur place; USD 110 000 - 140 000; Plein temps

Résumé du poste

DAP Health in California is seeking a Manager of Operations for Primary Care to provide operational leadership across Pediatric and Adult Medicine, ensuring efficient clinic operations and high-quality care. You will partner with clinical and administrative teams to optimize workflows, EMR usage, and reporting; supervise HealthySteps specialists, manage budgets, and advance population health initiatives.

This on-site role requires strong project management, data analysis, and a patient-first

Qualifications

• Bachelor’s degree or equivalent in healthcare operations or related field.
• Minimum five years in healthcare operations or clinic setting.
• Experience leading multi-site outpatient teams preferred.
• Experience with Epic EHR and reporting tools.
• Strong communication and problem-solving skills.

Responsabilités

• Provide hands-on clinical operations leadership to support day-to-day operations across Pediatric and Adult Medicine.
• Lead EMR and clinical systems optimization, training, access management, reporting, and data integrity.
• Standardize workflows to improve patient flow, care quality, and staff and patient experience.
• Oversee grants, HealthySteps programs, and population health initiatives.
• Monitor productivity and documentation quality; address performance trends and training needs.
• Prepare and present operational and program performance reports; analyze data to identify trends.
• Collaborate with interdisciplinary teams on quality improvement, patient safety, and regulatory activities.
• Manage budgets, onboarding, performance reviews, and staff development.

Connaissances

Leadership

Strategic planning

Project management

Data analysis

Healthcare operations

Communication

Epic

Budgeting

Staff development

Formation

Bachelor's degree in healthcare administration

Equivalent experience considered

Outils

Epic

Excel

Dashboards

PowerPoint

Word

Description du poste

Job SummaryThe Manager of Operations for Primary Care provides operational leadership for Pediatric and Adult Medicine, ensuring efficient clinic operations, high-quality care delivery, and alignment with organizational standards. This role partners with clinical and administrative teams to optimize workflows, improve patient flow, and support effective use of the EMR and core systems. Serving as a liaison between frontline operations and leadership, this position champions a patient first culture and supports programmatic initiatives across primary care.Essential Duties/ResponsibilitiesProvide hands-on clinical operations leadership to support efficient day-to-day operations across Pediatric and Adult Medicine, offering coaching, guidance, and real-time problem-solving to clinical and administrative staffServe as the operational lead for the EMR and related clinical systems, including workflow optimization, staff training and support, access management, reporting, data integrity, and issue resolutionPartner with clinical and administrative leadership to standardize workflows, strengthen accountability, and improve patient flow, quality of care, and staff and patient experienceProvide operational and programmatic leadership for integrated and grant-funded programs, including HealthySteps, care coordination, and population health initiatives.Serve as the program lead and functional supervisor for HealthySteps Specialists (HSS), supporting onboarding, workflow implementation, documentation standards, scheduling coordination, and integration of services within pediatric primary careMonitor HSS productivity, service utilization, and documentation quality, and collaborate with leadership to address performance trends, training needs, and workflow improvementsOversee HealthySteps workflows within the EMR and ensure accurate encounter capture, referrals, service tracking, and alignment with reporting requirements and program fidelityPrepare, review, and submit HealthySteps and other program-related reports, including utilization of data, performance metrics, and required funder deliverablesSupport planning, implementation, tracking, and sustainability of grants, pilots, and special initiatives, ensuring operational alignment and reporting compliancePrepare and present operational, quality, and program performance reports; analyze data to identify trends, recommend improvements, and support outcome optimizationCollaborate with interdisciplinary teams and leadership on quality improvement, patient safety, regulatory compliance, accreditation activities, and organizational initiativesPerform other duties as assigned in support of departmental operations and organizational prioritiesSupervisory DutiesDirect reports: HealthStep SpecialistsReview weekly timesheets for accuracy, review employee submissions and updates as needed; approve timesheets by required timelineConduct one-on-one meetings (monthly at a minimum frequency, preferably bi-weekly), scheduled conversations, and annual performance reviews with direct reports by required timelineAttend mandatory Manager’s Learning Collaborative and Culture Catalyst Initiative trainingsPartner with People Operations to:Develop a learning plan for employee development goals to provide tools needed to excel in their positionImplement and follow a process to address performance issues as they arisePrepare a comprehensive onboarding process for each specific position for all new hiresAddress serious issues that may require interventions or investigationsDevelop and monitor departmental and program/project operating budgets, costs and schedulesSupervise, lead, coach, and use best management practices to improve staff performanceConduct timely and effective performance evaluations, ensuring clear expectations and ongoing feedback for all team membersConduct stay interviews to proactively assess employee satisfaction and retention risksAddress and manage employee concerns and complaints in partnership with Employee Relations, ensuring fair, consistent, and compliant resolution practicesReview and update job descriptions at least annually to ensure accuracy and alignment with organizational needsResponsible for maintaining a safe working environment for team members including but not limited to requesting ergonomic needs, reporting injuries in a timely manner, and reporting safety and security concerns to management in a timely mannerSupport and model the identified vision, values, and behaviors of the organizationEnsuring adherence to company policies, procedures, and safety regulationsRequired Skills/AbilitiesAbility to independently manage multiple complex projects, programs, and operational priorities across clinical and administrative teamsStrong analytical and problem-solving skills, with the ability to interpret operational, quality, and program data to support decision-making and continuous improvementWorking knowledge of Microsoft Office applications (Word, Excel, PowerPoint; Access preferred) and use of dashboards or reports to support operational oversightKnowledge of Federally Qualified Health Center (FQHC) operations, including UDS and HEDIS quality measures for pediatric and adult populationsUnderstanding integrated, grant-funded, and population health programs, including care coordination and HealthySteps-type modelsStrong interpersonal and communication skills, with the ability to collaborate effectively in a fast-paced healthcare environmentDemonstrated adaptability, professionalism, and commitment to continuous process improvementEducation and ExperienceClinical background preferred; outpatient primary care experience strongly desiredBachelor’s degree preferred; an equivalent combination of education and progressively responsible healthcare operations experience will be consideredMinimum of five (5) years of experience in an FQHC or similar community health setting, with increasing responsibility in clinical operations or program supportPrevious experience in a supervisory, lead, or program management role preferredExperience working in a complex, multi-site outpatient clinic or large healthcare organization preferredHands-on experience using electronic health records (Epic preferred) and operational or reporting tools to support clinic operations, compliance, and quality improvementWorking Conditions/Physical RequirementsThis position is on-site at a DAP Health clinicThis job operates in an office and clinical setting and requires frequent times of sitting, standing, repetitive motion and talkingAbility to lift up to 40 pounds