Director of Marketing Ops Quality & Governance

McAfee; Frisco (TX); Hybrid; USD 142,000 - 233,000; Full time

Benefits offered by this job

Bonus Program

401k Retirement

Medical, Dental, Vision, Basic Life, S

Short Term Disability and Long-Term

Paid Parental Leave

Support and Community Involvement

14 Paid Company Holidays

Unlimited Paid Time Off for Exempt Em

96 Hours of Sick Time and 120 Hours of

Job summary

McAfee is seeking a Director of Marketing Operations Quality & Governance to ensure all customer-facing marketing experiences are launch-ready and scalable. The role leads QA automation, testing frameworks, and governance across lifecycle and acquisition marketing, collaborating with cross-functional teams to improve efficiency and impact.

The position is hybrid and based in one of McAfee's hub locations (Frisco, TX; San Jose, CA; Newport Beach, CA; New York, NY) with onsite presence as needed.

Qualifications

• 10+ years of experience in Quality Assurance, Release Management, Marketing Operations, MarTech, Digital Operations, or related fields.
• 6+ years of leadership experience managing quality, testing, release, or operational readiness teams.
• Experience developing enterprise-scale QA strategies, governance models, and operational frameworks.
• Strong understanding of customer lifecycle marketing, omnichannel messaging, personalization, and customer journey orchestration.
• Experience with release governance, change management, launch readiness, and production monitoring.
• Demonstrated success implementing automation and scalable quality practices.
• Experience partnering with cross-functional teams including Marketing, Product, Engineering, Analytics, and Operations.

Responsibilities

• Identify operational risks, quality gaps, and process inefficiencies; drive continuous improvement initiatives.
• Define and govern the enterprise Marketing QA operating model with standards, release readiness, policies, controls, and governance.
• Develop KPIs, quality scorecards, SLAs, and health metrics to assess launch readiness and production stability.
• Serve as executive escalation point for release risks, production incidents, and launch decisions.
• Lead end-to-end testing and QA automation strategy; establish scalable validation frameworks and regression testing across journeys, audiences, and platform integrations.
• Establish testing frameworks and test automation that validate customer journeys, audience segmentation, landing pages, data integrity, personalization, and APIs.
• Develop production monitoring framework with dashboards, alerting, escalation, and performance reporting; oversee incident management and RCA investigations.

Job description

McAfee is seeking a Director of Marketing Operations Quality & Governance to ensure all customer-facing marketing experiences are launch-ready and scalable. The role leads QA automation, testing frameworks, and governance across lifecycle and acquisition marketing, collaborating with cross-functional teams to improve efficiency and impact.

The position is hybrid and based in one of McAfee's hub locations (Frisco, TX; San Jose, CA; Newport Beach, CA; New York, NY) with onsite presence as needed.