Director, Marketing Ops QA & Governance

McAfee; San Jose (CA); Hybrid; USD 150,000 - 246,000; Full time

Benefits offered by this job

Bonus Program

401k Retirement

Medical, Dental, Vision

Job summary

McAfee in San Jose, CA is seeking a Director of Marketing Operations Quality & Governance to own end-to-end testing, governance, and release readiness for customer-facing marketing experiences.

They will build QA frameworks, dashboards, and RCA processes, leading cross-functional teams across Marketing, Product, Engineering, Analytics, and Operations to ensure on-time, high-quality launches with scalable automation.

Qualifications

• 10+ years of experience in Quality Assurance, Release Management, Marketing Operations, MarTech, Digital Operations, or related fields.
• 6+ years of leadership experience managing quality, testing, release, or operational readiness teams.
• Experience developing enterprise-scale QA strategies, governance models, and operational frameworks.

Responsibilities

• Identify operational risks, quality gaps, and process inefficiencies while driving continuous improvement initiatives.
• Define and govern the enterprise Marketing QA operating model, including quality standards, release readiness frameworks, policies, controls, and cross-functional governance processes that ensure consistent execution across marketing platforms and customer experiences.
• Develop measurable KPIs, quality scorecards, SLAs, and operational health metrics to assess launch readiness and production stability.
• Serve as the executive escalation point for release risks, production incidents, and launch decisions.

Skills

Quality Assurance

Release Management

Marketing Operations

MarTech

Cross-functional Collaboration

Tools

Braze

Adobe Experience Platform

Hightouch

AEM

Job description

McAfee in San Jose, CA is seeking a Director of Marketing Operations Quality & Governance to own end-to-end testing, governance, and release readiness for customer-facing marketing experiences.

They will build QA frameworks, dashboards, and RCA processes, leading cross-functional teams across Marketing, Product, Engineering, Analytics, and Operations to ensure on-time, high-quality launches with scalable automation.