Director, Marketing Ops Quality & Release Governance

McAfee; New York (NY); Hybrid; USD 150,000 - 246,000; Full time

Benefits offered by this job

Bonus Program

401k Retirement

Medical, Dental, Vision, Basic Life, S

Short Term Disability and Long-Term

Disability Coverage

Paid Parental Leave

Support and Community Involvement

14 Paid Company Holidays

Unlimited Paid Time Off for Exempt Emq

96 Hours of Sick Time and 120 Hours of

Vacation for Non-Exempt Employees Accr

Job summary

McAfee is seeking a Director of Marketing Operations Quality & Governance to ensure launch-ready customer experiences, establish QA standards, and govern cross-functional processes across marketing platforms and systems. This hybrid role, based in hub locations such as Frisco, TX, San Jose, CA, Newport Beach, CA or New York, NY, requires onsite work a few times per month with remote work otherwise.

Lead KPI development, incident management, and end-to-end testing strategy to improve quality and

Qualifications

• 10+ years in Quality Assurance, Release Management, Marketing Operations, MarTech, Digital Operations, or related fields.
• 6+ years of leadership experience managing quality, testing, release, or operational readiness teams.
• Experience developing enterprise-scale QA strategies, governance models, and operational frameworks.
• Strong understanding of customer lifecycle marketing, omnichannel messaging, personalization, and journey orchestration.
• Experience with release governance, change management, launch readiness, and production monitoring.
• Proven ability implementing automation and scalable quality practices.

Responsibilities

• Identify operational risks, quality gaps, and process inefficiencies while driving continuous improvement initiatives.
• Define and govern the enterprise Marketing QA operating model with standards, release readiness, policies, controls, and cross-functional governance.
• Develop KPIs, quality scorecards, SLAs, and health metrics for launch readiness and production stability.
• Serve as executive escalation point for release risks, production incidents, and launch decisions.
• Define and lead end-to-end testing and QA automation strategy for launch readiness across journeys, audiences, messaging, web experiences, and integrations.
• Oversee production monitoring framework, dashboards, alerts, escalations, and RCA investigations.

Skills

Quality Assurance

Release Management

Marketing Operations

MarTech

Strategic Leadership

Cross-functional Collaboration

Automation & Testing

Job description

McAfee is seeking a Director of Marketing Operations Quality & Governance to ensure launch-ready customer experiences, establish QA standards, and govern cross-functional processes across marketing platforms and systems. This hybrid role, based in hub locations such as Frisco, TX, San Jose, CA, Newport Beach, CA or New York, NY, requires onsite work a few times per month with remote work otherwise.

Lead KPI development, incident management, and end-to-end testing strategy to improve quality and