Director of Luxury Restaurants & Bars

Starwood Hotels & Resorts Worldwide, Inc.; Austin, Northern (TX, KY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. in Austin seeks a Director of Restaurants & Bars to lead all F&B outlets across the property, delivering exceptional guest experiences, profitability, and brand alignment.

You will oversee operations, budgeting, VIP guest service, pre-opening and seasonal transitions, and collaboration with Sales, Marketing, and PR to boost revenue and reputation. The role requires a Bachelor's in Hospitality Management, 6+ years F&B with 2+ in leadership, and a proven

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum of 6 years of Food & Beverage experience, with at least 2 years in senior leadership roles.
• Minimum of 4 years' experience in a luxury hotel or high-end hospitality environment in a similar capacity.
• Proven track record managing high-volume, multi-outlet Food & Beverage operations.
• Strong financial acumen with experience managing large budgets and driving profitability.
• Exceptional leadership, organizational, and decision-making skills.
• Strategic business development and marketing experience.
• Ability to lead and manage change in a fast-paced environment.
• Excellent communication, interpersonal, and networking skills.
• Experience working with high-net-worth individuals and VIP clientele.
• Ability to manage multicultural teams in diverse environments.
• Strong guest-centric mindset with a focus on personalized service.
• Fluent in English; additional languages (e.g., Spanish) a plus.
• Strong prioritization, time management, and organizational skills.
• Professional appearance and demeanor aligned with the 1 Hotels brand and culture.
• Flexibility to meet the demands of a 24-hour operation.

Responsibilities

• Oversee daily operations of all Food & Beverage outlets, ensuring the highest standards of product quality, service excellence, and operational efficiency.
• Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
• Lead pre-opening, opening, ongoing operations, seasonal transitions, and closures of all F&B venues as applicable.
• Ensure service and sanitation standards are consistently upheld across restaurants, bars, lounges, and room service.
• Facilitate regular pre-meal briefings with Chefs and Restaurant Managers to align teams on menu offerings, service expectations, and guest experience priorities.
• Oversee booking, planning, and execution of restaurant parties, special events, and in-room dining hospitality suites.
• Drive business growth by attracting external clientele, particularly within the luxury market.
• Leverage industry relationships, social networks, and partnerships to enhance the property's F&B reputation.
• Collaborate with Sales, Marketing, and PR teams to develop and execute annual promotional calendars and targeted revenue-driving initiatives.
• Participate in public relations activities and brand activations that enhance visibility, prestige, and profitability.
• Work closely with high-profile chefs, culinary partners, and luxury brands to elevate offerings and market position.
• Lead innovative marketing and social media engagement strategies to increase brand awareness and guest engagement.
• Analyze the effectiveness of digital campaigns and guest feedback to optimize performance.
• Oversee and manage the Food & Beverage budget, ensuring profitability through strategic planning and cost control.
• Estimate food, liquor, wine, and beverage consumption to anticipate purchasing needs.
• Monitor and control food, beverage, labor, and operating costs to achieve or exceed budgeted goals.
• Understand the impact of F&B operations on overall property financial performance and contribute to hotel-wide financial objectives.
• Ensure proper cash handling, liquor controls, inventory management, and purchasing procedures are in place and followed.
• Develop strategies to improve profit margins, including evaluating cost-benefit opportunities and new business initiatives.
• Monitor and analyze key performance indicators including guest satisfaction scores.
• Continuously evaluate service quality, food and beverage offerings, and operational processes to drive improvement.
• Actively engage with guests during service periods to gather feedback and build relationships, particularly with VIP and loyal guests.
• Serve as the primary point of contact for high-profile guests, bookings, and special requests.
• Respond effectively to guest concerns and complaints, ensuring timely resolution and service recovery.
• Incorporate guest satisfaction feedback into departmental meetings and continuous improvement plans.
• Lead, mentor, and develop a large, diverse Food & Beverage leadership and operations team.
• Establish clear, challenging, and attainable goals for performance, service, and financial outcomes.
• Build a culture of trust, accountability, collaboration, and empowerment.
• Recruit, interview, hire, and retain top management and hourly talent aligned with brand values.
• Administer performance appraisals and provide ongoing coaching, mentoring, and feedback.
• Ensure performance expectations are clearly communicated and consistently enforced.
• Lead change management initiatives focused on operational efficiency and service excellence.
• Ensure compliance with all food handling, sanitation, safety, and liquor laws.
• Ensure all team members understand and adhere to company policies, procedures, and service standards.
• Serve as a role model for guest service excellence and professional conduct.
• Maintain consistent, transparent communication with executive leadership, peers, and teams.
• Provide timely updates, reports, and insights via meetings, written communication, and presentations.
• Analyze operational data and performance results to inform decision-making and problem-solving.

Skills

Leadership

Budgeting & profitability

Communication

VIP client service

Multicultural teams

Fluent English

Strategic marketing

Networking

Fast-paced environment

Guest engagement

Education

Bachelor's degree in Hospitality Management or related field

Job description

Starwood Hotels & Resorts Worldwide, Inc. in Austin seeks a Director of Restaurants & Bars to lead all F&B outlets across the property, delivering exceptional guest experiences, profitability, and brand alignment.

You will oversee operations, budgeting, VIP guest service, pre-opening and seasonal transitions, and collaboration with Sales, Marketing, and PR to boost revenue and reputation. The role requires a Bachelor's in Hospitality Management, 6+ years F&B with 2+ in leadership, and a proven