Compassionate Guest Experience Manager

Autumn Lake Healthcare; Dennis Township (NJ); Hybrid; USD 33,000 - 44,000; Part time

Benefits offered by this job

$28 per hour

Part-time schedule (20 hours per week)

Leadership development and mentorship

Career growth opportunities

Culture of creativity and service

Job summary

Autumn Lake Healthcare seeks a Hospitality Manager to transform a healthcare stay into a memorable experience through compassion and creativity. You will welcome guests, build relationships, and tailor experiences that honor individuality and dignity throughout recovery.

Responsibilities include daily rounds, personalized admissions, and coordinating meaningful moments. The role emphasizes problem-solving, multitasking, and collaboration with nursing, admissions, therapy, and leadership teams.

Qualifications

• Natural people person with a positive attitude.
• Strong communication and relationship-building skills.
• Hospitality, hotel, healthcare, customer service, concierge, activities, or guest relations experience preferred.
• Creative thinker who enjoys making someone’s day better.
• Strong problem-solving abilities and organizational skills.
• Comfortable working weekends.

Responsibilities

• Welcome guests and families through admissions and room orientations.
• Build relationships through daily rounding and companionship.
• Create custom experiences tailored to each guest’s personality and life story.
• Support guests' recovery by restoring dignity, independence, and confidence.
• Coordinate unique moments that guests and families will remember.
• Anticipate needs and resolve concerns before they arise.
• Collaborate with nursing, admissions, therapy, dietary, and leadership teams.
• Assist guests from admission through discharge and follow-up calls.
• Document interactions and service recovery efforts.
• Help generate positive reviews through exceptional service and relationships.
• Contribute to a culture of creativity, compassion, and service excellence.

Skills

People skills

Communication

Relationship building

Creativity

Problem solving

Organization

Weekend availability

Job description

Autumn Lake Healthcare seeks a Hospitality Manager to transform a healthcare stay into a memorable experience through compassion and creativity. You will welcome guests, build relationships, and tailor experiences that honor individuality and dignity throughout recovery.

Responsibilities include daily rounds, personalized admissions, and coordinating meaningful moments. The role emphasizes problem-solving, multitasking, and collaboration with nursing, admissions, therapy, and leadership teams.