Director of Luxury Housekeeping & Guest Experience

Commodore Perry Estate, Auberge Collection; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Commodore Perry Estate, Auberge Collection in Austin is seeking a Director of Housekeeping to lead all housekeeping operations across the estate, residences, and public spaces, ensuring luxury standards.

You will shape strategy, budgets, training, and quality programs, collaborating with hotel leadership to deliver unparalleled guest experiences. The role requires hands-on leadership, a passion for hospitality, and the ability to inspire a high-performing team in a historic luxury property.

Qualifications

• 3–5 years of progressive housekeeping leadership experience within a luxury hotel or resort environment strongly preferred.
• Demonstrated ability to communicate effectively, providing clear, concise, and professional direction.
• Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.

Responsibilities

• Provide strategic leadership for all housekeeping operations, ensuring guest rooms, residences, public spaces, and heart-of-house areas consistently reflect the highest standards of luxury hospitality.
• Develop departmental goals, operating strategies, SOPs, training programs, and quality standards that support operational excellence and exceptional guest experiences.
• Ensure guestrooms, residences, and accommodations for Notable Guests and VIP arrivals are meticulously prepared, personalized, and aligned with guest preferences and luxury service expectations.
• Partner with the Hotel Manager, Director of Front Office and department leaders to optimize daily operations, room readiness, interdepartmental collaboration, and the overall guest experience.
• Train, coach, and develop leaders and team members while fostering a culture of engagement, recognition, accountability, and professional growth.
• Monitor guest feedback, quality audits, and service recovery opportunities, implementing strategies that continually enhance cleanliness, presentation, and guest satisfaction.
• Drive departmental performance through operational excellence, financial stewardship, labor management, productivity, and team engagement.
• Develop and manage departmental budgets, forecasts, staffing plans, and operational strategies that align labor resources with occupancy and business demands.
• Analyze operational and financial performance metrics to identify trends and implement continuous improvement initiatives.
• Oversee housekeeping operations for residences, laundry services, inventories, purchasing, vendor relationships, and departmental resources to ensure operational readiness and fiscal responsibility.
• Establish and maintain quality assurance programs through inspections, audits, coaching, and compliance with Auberge Collection standards, safety regulations, and applicable laws.
• Lead departmental planning for special projects, deep cleaning initiatives, renovations, and pre-opening or capital improvement activities while partnering with Engineering to support preventative maintenance programs and room readiness.
• Support hotel emergency procedures and business continuity plans, ensuring departmental preparedness and operational resilience.
• Champion innovation, sustainability, and best practices that enhance operational efficiency, environmental responsibility, and the overall guest experience.

Skills

Leadership

Operations management

Guest experience

Budgeting

Quality standards

Staff development

Tools

Property Management System (PMS)

Housekeeping software

Microsoft Office

Job description

Commodore Perry Estate, Auberge Collection in Austin is seeking a Director of Housekeeping to lead all housekeeping operations across the estate, residences, and public spaces, ensuring luxury standards.

You will shape strategy, budgets, training, and quality programs, collaborating with hotel leadership to deliver unparalleled guest experiences. The role requires hands-on leadership, a passion for hospitality, and the ability to inspire a high-performing team in a historic luxury property.