Director of Learning & Quality Excellence

Cooper University Health Care; Camden (NJ); Sur place; USD 56 000 - 96 000; Plein temps

Résumé du poste

Cooper Norcross Health in Camden, NJ seeks a Director of Learning & Quality to lead the Learning & Quality team within the Patient Access Center and Access Business Services. You will design and deliver learner materials for onboarding and career development, and drive call quality initiatives in collaboration with management.

The role requires 3–5 years in a contact center learning/quality environment, plus 2–3 years of supervisory experience.

Qualifications

• 3–5 years of experience in a Contact Center learning/quality role.

Responsabilités

• Design, develop, implement and evaluate Learner materials for frontline staff.
• Coordinate onboarding programs for Patient Access Center and Access Business Services.
• Lead call quality initiatives and calibration sessions with supervisors.
• Collaborate with Access Center Management and Cooper Business Leaders on training needs.
• Monitor and evaluate the impact of learning programs and adjust as needed.

Connaissances

Learning design

Adult education

Graphic design

Training delivery

Needs assessment

Stakeholder collaboration

Formation

Bachelor's degree

Outils

Microsoft Publisher

PowerPoint

Visio

Word

Adobe Captivate

Adobe Creative Suite

Description du poste

Cooper Norcross Health in Camden, NJ seeks a Director of Learning & Quality to lead the Learning & Quality team within the Patient Access Center and Access Business Services. You will design and deliver learner materials for onboarding and career development, and drive call quality initiatives in collaboration with management.

The role requires 3–5 years in a contact center learning/quality environment, plus 2–3 years of supervisory experience.