Director of Lab Strategy & Technical Services

CBRE Group, Inc.; Mountain View (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

CBRE Group, Inc. is seeking a Director of Technology Support Services to lead end-user technology support across office and specialized lab environments and to shape the digital strategy for lab endpoints and instrumentation.

The role requires 8+ years in progressive IT leadership, with experience in lab/R&D IT, ITSM, and security frameworks for OT devices. You will manage budgets, vendors, and cross-functional teams to drive reliable operations and regulatory compliance.

Qualifications

• IT leadership and program management
• Lab/R&D IT environments experience
• Regulatory/compliance awareness
• Vendor and budget management
• Cross-functional collaboration
• Security for OT and lab devices

Responsibilities

• Lead end-user tech support across office and laboratory spaces
• Develop lab endpoint security and digital lab automation strategies
• Partner with IT, Facilities, EH&S to maintain uptime and network access
• Oversee service delivery, ITIL-aligned operations, and metrics

Job description

CBRE Group, Inc. is seeking a Director of Technology Support Services to lead end-user technology support across office and specialized lab environments and to shape the digital strategy for lab endpoints and instrumentation.

The role requires 8+ years in progressive IT leadership, with experience in lab/R&D IT, ITSM, and security frameworks for OT devices. You will manage budgets, vendors, and cross-functional teams to drive reliable operations and regulatory compliance.