Director, Lab Strategy & Tech Services

CBRE; Mountain View (CA); On-site; USD 200,000 - 240,000; Full time

Job summary

CBRE is seeking a Director of Technology Support Services (TSS) & LabStrategy to lead end-user tech support across office and lab environments while shaping the roadmap for lab security, instrument networking, and digital automation.

You will partner with science, engineering, and facilities leaders to ensure uptime, security, and compliant operations across OT and enterprise networks, with a focus on high-impact leadership and cross-functional collaboration.

Qualifications

• 8+ years in progressive IT leadership, including 3+ years in lab/R&D IT environments alongside enterprise IT.
• Experience integrating scientific instruments, OT devices, and telemetry with enterprise networks and cloud infrastructure.
• Deep familiarity with ITSM platforms (ServiceNow, Jira), endpoint mgmt (Jamf, Intune, MECM), and security for OT/lab systems.
• Proven ability to manage vendors, balance complex budgets (Opex/Capex), and coordinate IT with facilities and researchers.
• Education/train­ing: B.S. in CS/IT/Engineering; ITIL v4, PMP or CISSP are a strong plus.
• Authorized to work in the United States without visa sponsorship now or in the future.

Responsibilities

• Lab infrastructure & digital strategy: integrate LIMS, IoT telemetry, lab automation into enterprise networks.
• Instrument security & compliance: design security for air-gapped systems and OT devices while staying compliant with GLP/GMP, ISO 27001, NIST.
• Cross-functional alignment: ensure uptime, power, and high-speed networking for key lab spaces across IT, Facilities, EH&S.
• TSS & service delivery: oversee Tier 1–3 desktop support, field services, and service desk in both office and lab settings.
• ITSM excellence: drive ITIL-aligned operations and metrics like MTTR, CSAT, First Contact Resolution.
• Leadership & budget: hire and coach TSS/Lab staff; manage budgets and vendor contracts for ROI.

Skills

IT leadership

Lab/R&D IT

OT/lab security

ITSM platforms

Endpoint management

ITIL/PMP/CISSP

Vendor management

Budget management

Education

Bachelor’s degree in CS/IT/Engineering

Master’s/MBA preferred

Tools

ServiceNow

Jira

Jamf

Intune

MECM

Job description

CBRE is seeking a Director of Technology Support Services (TSS) & LabStrategy to lead end-user tech support across office and lab environments while shaping the roadmap for lab security, instrument networking, and digital automation.

You will partner with science, engineering, and facilities leaders to ensure uptime, security, and compliant operations across OT and enterprise networks, with a focus on high-impact leadership and cross-functional collaboration.