Director of K-12 Client Experience

Tyler Technologies, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Manager, Client Experience to lead and empower CXMs and client advocates serving K-12 school districts. You will shape client engagement strategies, ensure alignment with district priorities, and drive proactive, high-quality service across product adoption and compliance initiatives.

The role emphasizes coaching, scalable processes, and cross-functional collaboration to improve district satisfaction, retention, and overall district success.

Qualifications

• Bachelor’s degree in Education, Business, Customer Success, or related field.
• 7+ years of leadership in client success or related SaaS/EdTech domains.
• Proven ability to mentor teams and drive district satisfaction and retention.

Responsibilities

• Lead and develop CXMs and support teams serving school districts.
• Align client engagement with district priorities and cloud adoption.
• Coach teams, optimize processes, and drive data-driven improvements.

Skills

Leadership

Coaching

Cross-functional

Data-driven

NPS/CSAT

Customer success metrics

Education

Bachelor's degree

Advanced degree preferred

Tools

CRM software

Data analytics tools

Job description

Tyler Technologies, Inc. is seeking a Manager, Client Experience to lead and empower CXMs and client advocates serving K-12 school districts. You will shape client engagement strategies, ensure alignment with district priorities, and drive proactive, high-quality service across product adoption and compliance initiatives.

The role emphasizes coaching, scalable processes, and cross-functional collaboration to improve district satisfaction, retention, and overall district success.