Director, K-12 Client Experience & Engagement

Tyler-Technologies-29572f8; Lakewood (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Tyler Technologies is seeking a Manager of Client Experience to lead CXMs and advocacy teams serving K-12 school districts across multiple U.S. locations, including Colorado.

The role focuses on coaching, process optimization, and cross-functional collaboration to drive district satisfaction and retention. You will shape client engagement strategies in alignment with district priorities such as cloud adoption, compliance, funding cycles, and operational efficiency, while developing scalable

Qualifications

• 7+ years of leadership experience in client success, customer advocacy, or a related field, ideally within SaaS, EdTech, or HRTech serving school districts.
• Experience leading teams that work directly with school district clients, ensuring they deliver exceptional service and drive district success.
• Strong background in coaching and developing high-performing teams, with measurable success in improving district satisfaction, retention, and product adoption.
• Data-driven decision-maker, with expertise in using NPS, CSAT and other client success metrics to optimize team performance.

Responsibilities

• Lead, mentor, and develop CXMs, client experience advocates, and support teams to ensure they effectively serve and support school districts.
• Foster a client-first culture aligned with district priorities, funding cycles, compliance requirements, and technology trends.
• Provide ongoing coaching, training, and professional development to elevate the team’s ability to build relationships and drive district success.
• Champion operational excellence with clear processes, tools, and resources to manage districts effectively.
• Develop and implement scalable client success strategies that empower teams to support districts of varying sizes and needs.

Skills

Leadership

Coaching & Development

Data-driven

NPS CSAT

Strategic thinking

Stakeholder management

Education

Bachelor’s degree in Education, Business, Customer Success, or related field

Advanced degree preferred

Job description

Tyler Technologies is seeking a Manager of Client Experience to lead CXMs and advocacy teams serving K-12 school districts across multiple U.S. locations, including Colorado.

The role focuses on coaching, process optimization, and cross-functional collaboration to drive district satisfaction and retention. You will shape client engagement strategies in alignment with district priorities such as cloud adoption, compliance, funding cycles, and operational efficiency, while developing scalable