Client Experience Team Lead - Mentorship & Strategy

Tyler Technologies, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Supervisory Team Lead, Client Experience to guide and mentor CXM teams across multiple U.S. locations. You will drive client satisfaction by coaching staff, coordinating with Support, Product, and Services, and ensuring consistent CX workflows.

The role requires multi-location leadership, strong communication, and the ability to translate strategic priorities into daily work. Experience with enterprise software and CRM systems is essential.

Qualifications

• Bachelor's degree in a related field or equivalent relevant experience.
• Three or more years of experience managing client relationships, preferably in enterprise software, SaaS, or a comparable technology environment.
• Demonstrated ability to coach, mentor, or guide colleagues and influence team performance.
• Strong organizational skills, sound judgment, and demonstrated ownership of complex issues.
• Excellent written and verbal communication, conflict resolution, and relationship management skills.
• Strong analytical and problem-solving skills with the ability to use operational data to drive decisions.
• Ability to coordinate effectively across multiple functions and manage competing priorities.
• Proficiency with Microsoft Office applications and customer relationship management systems.

Responsibilities

• Provide daily coaching, mentoring, and operational guidance to CXMs.
• Help team members prioritize client needs, manage commitments, and maintain consistent follow-through.
• Provide real-time feedback, reinforce established processes, and identify development opportunities.
• Model professional judgment, accountability, effective communication, and proactive problem-solving.
• Support regional leadership in identifying capacity constraints, performance trends, and process improvement opportunities.
• Maintain strong relationships with assigned clients, serving as a trusted advisor and advocate.
• Monitor client health, engagement activity, open issues, and risks across portfolios.
• Coordinate the resolution of complex client concerns with Support, Product, and Professional Services.
• Help establish priorities when competing client needs require coordinated action.
• Ensure issues are tracked, escalated, and managed without duplication or lost accountability.
• Promote adoption of CRM practices and established CX workflows.
• Recommend improvements to processes, training, workload coordination, and client engagement practices.
• Communicate trends, risks, results, and recommendations to leadership.
• Contribute to cross-functional initiatives that improve overall client experience.

Skills

Team leadership

Employee development

Coaching

Client relationship management

Cross-functional coordination

Operational execution

Process improvement

CRM proficiency

Data analysis

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Microsoft Office

Job description

Tyler Technologies, Inc. is seeking a Supervisory Team Lead, Client Experience to guide and mentor CXM teams across multiple U.S. locations. You will drive client satisfaction by coaching staff, coordinating with Support, Product, and Services, and ensuring consistent CX workflows.

The role requires multi-location leadership, strong communication, and the ability to translate strategic priorities into daily work. Experience with enterprise software and CRM systems is essential.