Director of IT Transformation & Service Delivery

Ankura

Phoenix (AZ)

Hybrid

USD 110,000 - 200,000

Full time

14 days+

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Job summary

Ankura's Digital Transformation practice is seeking a Senior Director or Director to lead and grow IT Services capabilities in a hybrid role near an Ankura US office. You will guide IT strategy, operations, governance, and transformation for client engagements, spanning infrastructure, cloud, applications, and service delivery.

Lead multiple engagements, manage client relationships, and drive business development while mentoring multidisciplinary teams.

Qualifications

Typically 12+ years of experience in IT leadership, IT operations, technology consulting, managed services, or digital transformation.
Deep expertise in IT operations and management, including infrastructure, cloud, applications, service delivery, vendors, governance, budgets, and organizational performance.
Experience assessing, stabilizing, modernizing, or transforming enterprise IT functions.
Experience serving in or advising senior IT leadership roles, such as CIO, CTO, or Head of IT Operations, is strongly preferred.
Proven ability to develop and implement IT strategies, operating models, governance frameworks, and transformation roadmaps.
Strong knowledge of IT service management, cloud and infrastructure modernization, application management, cost optimization, and operational resilience.
Demonstrated success leading complex programs, multidisciplinary teams, and executive client relationships.
Business-development experience, including originating opportunities, developing solutions, and expanding client relationships.
Experience managing a book of consulting business is strongly preferred for the Managing Director level.
Strong commercial judgment and experience managing engagement economics, staffing, and delivery risk.
Excellent executive communication, presentation, facilitation, and relationship-management skills.
Bachelor's degree in information technology, computer science, engineering, business, or a related field is required; an advanced degree and relevant certifications are preferred.
Travel expectations are minimal / as needed. Up to 10% max

Responsibilities

Advise CIOs, CTOs, CFOs, and other executives on IT strategy, operations, organization, investment priorities, and transformation.
Assess IT organizations, infrastructure, applications, service delivery, technology costs, vendors, risks, and performance.
Develop and implement IT strategies, operating models, transformation roadmaps, governance structures, and performance-management frameworks.
Improve IT operations, including service management, infrastructure, cloud, applications, support, monitoring, incident management, and business continuity.
Help clients increase reliability, resilience, scalability, service quality, security, and cost efficiency.
Evaluate organizational structures, staffing, capabilities, sourcing models, managed services, and vendor arrangements.
Identify opportunities to modernize technology, simplify application portfolios, reduce technical debt, and optimize costs.
Coordinate with cybersecurity, data, and AI specialists to establish secure and scalable technology foundations.
Lead complex IT assessments, stabilization efforts, modernization programs, and operational improvement initiatives.
Oversee engagement scope, staffing, schedules, budgets, risks, delivery quality, economics, and client satisfaction.
Build trusted executive relationships and manage multiple clients and engagements.
Originate new opportunities, develop proposals, support contract negotiations, and grow a book of business.
Recruit, lead, mentor, and develop multidisciplinary IT and transformation teams.
Develop methodologies, assessment frameworks, accelerators, and thought leadership that strengthen the practice.