Director of IT Operations & Security

ACD Distribution, LLC; Madison (WI); On-site; USD 110,000 - 150,000; Full time

Job summary

ACD Distribution, LLC is seeking a Manager of IT Operations to lead planning, implementation, and management of IT infrastructure and services. You will oversee Windows server, Exchange, Sage X3 ERP, the corporate website integration, and ShoreTel VOIP, while guiding security, continuity, and governance across the organization.

The role emphasizes developing policies, managing a high-performing IT team, and delivering strategic tech initiatives to improve operational efficiency and service

Qualifications

• At least five years in a leadership IT role.
• At least three years of ERP system experience, preferably Sage X3.
• Experience managing IT operations in a complex environment with supervisory responsibilities.
• Experience administering server hardware, RAID/NAS, Cisco routers, VPN, and managed switches.
• Proficiency with Windows Server, Hyper-V, Active Directory, Group Policy, SQL Server 2012+.
• ShoreTel VOIP system experience.
• Excellent communication and organizational skills; able to translate technical concepts to diverse audiences.
• Knowledge of cybersecurity practices, disaster recovery planning, business continuity.

Responsibilities

• Administer, maintain, and support Windows server infrastructure, Exchange 2013, Sage X3 ERP, the public website, and ShoreTel VOIP.
• Maintain support contracts, domain renewals, and licenses.
• Provide guidance and research on projects as directed.
• Develop and implement IT policies aligned with ITIL and governance standards.
• Ensure cybersecurity measures, including network security, firewall management, and AD security.
• Plan for business continuity and disaster recovery to safeguard data and operations.

Job description

ACD Distribution, LLC is seeking a Manager of IT Operations to lead planning, implementation, and management of IT infrastructure and services. You will oversee Windows server, Exchange, Sage X3 ERP, the corporate website integration, and ShoreTel VOIP, while guiding security, continuity, and governance across the organization.

The role emphasizes developing policies, managing a high-performing IT team, and delivering strategic tech initiatives to improve operational efficiency and service