Director of IT Engineering

Ladders; United States; Remote; USD 218,000 - 256,000; Full time

Benefits offered by this job

Inclusive culture that values diverse

Career development

Collaborative environment

Flexible remote work

Health, vision & dental insurance

Job summary

Ladders is seeking a Director of IT Engineering to lead the IT function for a remote US-based team. You will shape a multi-year IT strategy, oversee Help Desk, IT Engineering, and Business Applications, and partner with Security and Engineering to build secure, scalable environments for a dispersed workforce.

The role manages budgets and vendors, drives incident management and change processes, and develops a strong IT organization with a focus on reliability, user experience, and continuous

Qualifications

• 10+ years IT experience with 5+ years in managing managers and distributed teams.
• Proven IT strategy and operations experience for SaaS or security-focused environments.
• Experience supporting remote-first or hybrid workplaces across time zones.
• Deep knowledge of endpoint management, identity and access management, and cloud infrastructure.
• Strong vendor management, including evaluation and performance management.

Responsibilities

• Define and implement a multi-year IT strategy aligned with company goals.
• Oversee performance and quality of Help Desk, IT Engineering, and Business applications teams.
• Ensure reliable IT service delivery for a remote workforce, focusing on user experience.
• Build and lead a high-performing IT organization, fostering team development.
• Establish and improve IT operating rhythms, including change and incident management.
• Collaborate with Security and Engineering to create secure IT environments.
• Manage IT budgets and vendor relationships, balancing cost and reliability.

Skills

IT leadership

IT strategy

Vendor management

Remote work leadership

Cloud infrastructure

Endpoint management

Identity & access management

Security collaboration

Job description

For our client, we are seeking a Director of IT Engineering to join the team of a leader in the Telecommunications & Hardware space.

This role will shape and execute the long-term IT strategy for a distributed organization, with a strong focus on dependable service delivery and a seamless employee technology experience. You will lead core IT functions spanning help desk, IT engineering, and business applications while driving operational discipline across change and incident management. The position partners closely with Security and Engineering to build secure, scalable IT environments that support a remote workforce. In addition, you will manage budgets, vendors, and team development to strengthen reliability, efficiency, and organizational growth.

Location: Remote – US based candidates only, no visa sponsorship available

Compensation: $218,000 – $256,000 annually

Responsibilities

• Define and implement a multi-year IT strategy aligned with company goals.
• Oversee performance and quality of Help Desk, IT Engineering, and Business applications teams.
• Ensure reliable IT service delivery for a remote workforce, focusing on user experience.
• Build and lead a high-performing IT organization, fostering team development.
• Establish and improve IT operating rhythms, including change and incident management.
• Collaborate with Security and Engineering to create secure IT environments.
• Manage IT budgets and vendor relationships, balancing cost and reliability.

Qualifications

• 10+ years of IT experience, with 5+ years in leadership roles managing managers and distributed teams.
• Proven track record in IT strategy and operations for mid-sized or larger organizations, preferably in SaaS or security-focused environments.
• Experience in remote-first or hybrid workplaces, supporting distributed teams across time zones.
• Deep knowledge of core IT domains including endpoint management, identity and access management, and cloud infrastructure.
• Strong vendor management skills, including evaluation and performance management.

Benefits

• Inclusive team culture that values diversity and promotes growth.
• Opportunities for career development within a dynamic team.
• Collaborative environment that encourages innovation and creativity.
• Flexible remote and hybrid work options available.
• Comprehensive health, vision, and dental insurance for employees and families.

Our client is an equal opportunity employer.