Director Of Innovation & Adoption

TEKsystems; New York (NY); Remote; USD 132,000 - 220,000; Full time

Job summary

TEKsystems seeks a Director of Innovation & Adoption to lead innovation, experience strategy, service design and adoption initiatives across healthcare organizations. This remote leadership role offers East Coast suitability and travel up to 50%, with expenses covered.

You will guide a multidisciplinary team of designers, researchers, and strategists, partnering with executive stakeholders to drive transformative outcomes and scale a high-impact consulting practice in healthcare.

Qualifications

• 10+ years of management consulting experience.
• 10-15 years of experience supporting healthcare provider organizations.
• Direct healthcare industry experience required.
• Experience leading digital transformation, service design, experience strategy, product strategy, or organizational transformation initiatives.
• Proven leadership experience managing multidisciplinary teams.
• Strong executive communication, facilitation, presentation, and stakeholder management skills.
• Bachelor's Degree required.
• Master's Degree or MBA preferred.
• Ability and willingness to travel approximately two weeks per month.

Responsibilities

• Lead and develop a team of designers, researchers, facilitators, and experience strategists.
• Drive healthcare innovation, digital transformation, and experience improvement initiatives.
• Facilitate executive workshops, stakeholder alignment sessions, innovation sprints, and strategic planning engagements.
• Lead research, journey mapping, service design, and experience strategy efforts.
• Identify opportunities to improve healthcare workflows, technology adoption, operational efficiency, and user experiences.
• Serve as a trusted advisor to healthcare executives and leadership teams.
• Develop frameworks, methodologies, and best practices that strengthen innovation and design capabilities.
• Mentor and coach team members while helping scale a growing consulting practice.
• Support business development, proposal creation, solution design, and account growth initiatives.

Skills

Leadership

Strategic thinking

Executive communication

Stakeholder management

Team development

Change management

Cross-functional leadership

Storytelling

Education

Bachelor's Degree

Master's Degree or MBA preferred

Job description

Director of Innovation & Adoption

Location

Remote (East Coast Preferred)

Compensation

Up to $220,000 Base Salary

Employment Type

Direct Hire or Contract-to-Hire

Travel

Up to 50% travel (approximately two weeks per month). All business travel expenses are covered.

About The Company

Our client is a healthcare-focused consulting and technology organization that partners with hospitals, health systems, and provider organizations to improve how healthcare is delivered. Their work sits at the intersection of healthcare operations, technology, innovation, and human-centered design.

Rather than simply implementing technology, they help healthcare organizations solve complex operational challenges, improve caregiver and patient experiences, streamline workflows, accelerate adoption of new tools, and drive meaningful organizational transformation. Their teams work directly with executive leaders to rethink processes, design better experiences, and create sustainable change across healthcare environments.

About The Opportunity

This is a highly visible leadership role responsible for advancing innovation, experience strategy, service design, and adoption initiatives across healthcare organizations. You will work alongside senior consulting leaders and executive stakeholders to identify opportunities for improvement, uncover unmet needs, and drive transformational outcomes that impact both organizational performance and patient care.

The Director of Innovation & Adoption will lead a multidisciplinary team of designers, researchers, strategists, and facilitators while helping healthcare providers navigate complex business, operational, and technology challenges.

What You'll Do

• Lead and develop a team of service designers, researchers, facilitators, and experience strategists.
• Drive healthcare innovation, digital transformation, and experience improvement initiatives.
• Facilitate executive workshops, stakeholder alignment sessions, innovation sprints, and strategic planning engagements.
• Lead research, journey mapping, service design, and experience strategy efforts.
• Identify opportunities to improve healthcare workflows, technology adoption, operational efficiency, and user experiences.
• Serve as a trusted advisor to healthcare executives and leadership teams.
• Develop frameworks, methodologies, and best practices that strengthen innovation and design capabilities.
• Mentor and coach team members while helping scale a growing consulting practice.
• Support business development, proposal creation, solution design, and account growth initiatives.

Required Qualifications

• 10+ years of management consulting experience.
• 10-15 years of experience supporting healthcare provider organizations.
• Direct healthcare industry experience is required.
• Experience working with hospitals, health systems, provider organizations, healthcare technology companies, or healthcare consulting firms.
• Experience leading digital transformation, innovation, service design, experience strategy, product strategy, or organizational transformation initiatives.
• Proven leadership experience managing multidisciplinary teams.
• Strong executive communication, facilitation, presentation, and stakeholder management skills.
• Bachelor's Degree required.
• Master's Degree or MBA preferred.
• Ability and willingness to travel approximately two weeks per month.

Healthcare Experience Required

This role requires candidates who understand the healthcare industry. The ideal candidate has firsthand experience working with provider organizations and understands clinical workflows, operational challenges, healthcare technology adoption, stakeholder engagement, and the unique complexities facing hospitals and health systems.

Candidates without direct healthcare experience will not be considered.

Ideal Background

Experience In One Or More Of The Following Areas

• Healthcare Consulting
• Healthcare Technology
• Provider Operations
• Digital Health
• Service Design
• Design Strategy
• Product Strategy
• Experience Strategy
• Design Research
• Innovation Strategy
• Organizational Transformation
• Change Management
• Lean UX
• Interaction Design
• Design Operations
• Journey Mapping
• Executive Facilitation
• Cross-Functional Leadership

Leadership Traits

Successful Candidates Will Demonstrate

• Systems thinking and complex problem solving
• Strategic leadership capabilities
• Executive presence
• Strong storytelling and communication skills
• Ability to lead through ambiguity and change
• Team development and coaching experience
• Cross-functional influence and stakeholder management
• Strong business acumen
• Focus on measurable outcomes and organizational impact
• Passion for innovation and continuous improvement

Why Join?

• Fully remote leadership opportunity
• Up to $220,000 base salary
• Direct Hire or Contract-to-Hire flexibility
• Travel expenses fully covered
• Opportunity to shape the future of healthcare delivery and adoption
• Significant executive-level exposure
• Ability to build and grow a high-performing innovation and design practice
• Meaningful work focused on improving experiences for healthcare organizations, caregivers, and patients
• Collaborative culture that values creativity, problem solving, innovation, and professional growth

Job Type & Location

This is a Permanent position based out of New York, NY.

Pay And Benefits

The pay range for this position is $190000.00 - $220000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits include comprehensive medical, dental, and vision coverage, paid time off, retirement savings options, professional development opportunities, and a strong commitment to employee growth and career advancement.

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.