Director of Housing Operations and Logistics

Montclair State University; Montclair (NJ); On-site; USD 90,000 - 105,000; Full time

Job summary

Montclair State University seeks a Director of Housing Operations and Logistics to lead housing facilities management, ensuring safety and efficient operations for over 5,500 residences. The role includes developing policies, managing budgets, and supervising a skilled team, ideal for experienced higher education administrators passionate about student housing.

Benefits

Comprehensive health insurance

Retirement plans

Tuition assistance

Qualifications

• Minimum 8 years of full-time experience in college student housing.
• Excellent time management and communication skills are essential.
• Strong ability to develop and maintain effective relationships.

Responsibilities

• Lead strategic planning and operational processes for housing.
• Supervise and oversee recruitment and development of staff.
• Manage budgets and financial transactions for Residence Life.

Skills

Time Management

Communication

Data Analysis

Relationship Building

Education

Master's Degree in higher education administration

Tools

Database Technologies (e.g., RMS)

Job description

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY :

Reporting to the Assistant Dean of Residence Life, the Director of Housing Operations and Logistics leads the strategic vision, planning and execution of residential facility operations and logistics, including preventative maintenance, capital improvements, occupancy management (inventory, resident and summer conference lease contracts, room assignments, door access, billing and associated processes) of 5,500 residence hall and apartment beds on the Montclair and Bloomfield College campuses. The Director oversees processes associated with room selection, room assignments, room changes and lease agreements, manages residential summer conference housing on both campuses in coordination with campus and external stakeholders and supervises a team of professional and administrative staff. The Director of Housing Operations and Logistics develops and implements policies, procedures and systems designed to support the efficient and safe operations of residence halls and apartments and the safety and wellbeing of the residential student population, and serves as a senior manager in emergency, crisis, pandemic and disaster situations. This position manages Residence Life capital project requests and planning, facilitating cross divisional capital building project meetings and leading, coordinating, and managing Residence Life tasks responsibilities with these projects.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Lead the strategic planning, development, implementation, evaluation and assessment of residence hall operational processes, ongoing facility maintenance and repair schedule, and capital improvement plans, to foster the safety and wellbeing of the residential student population. Administer annual processes for resident room selection, lease contracts, room assignments and changes, wait list, door access, break housing and summer conference housing.

• Establish, articulate and monitor yearly unit goals and objectives to manage and maintain optimal occupancy and facility conditions within residence halls and apartments, ensuring alignment with institutional and divisional strategic directions, and continuous improvement.

• Develop, implement and regularly update Residence Life policies, standard operating procedures for the entire department, and standards for administration of new and returning student housing contracts in compliance with applicable laws (FERPA, Clery Act, ADA, Title IV, Title IX). Interpret laws, regulations and policies relating to support for students, and apply interpretation to accommodations and services. Review and update the residential lease contract annually in partnership with General Counsel.

• Maintain housing related statistics and data visualization dashboards including inventory, weekly occupancy and vacancy reports, and monthly summaries. Perform data analysis, occupancy and revenue generation forecasting, and reconciliations to support continuous improvement, accuracy in financial and capital planning, and contract management.

• Directly supervise and/or oversee recruitment, selection, development/training, evaluation and reappointment of professional and administrative staff for the Operations team. Ensure compliance with performance expectations, and provide meaningful professional development and coaching/mentorship opportunities.

• Oversee technology management for the department. Serve as the department’s software applications and website administrator and maintain proficiency in use of the housing assignment and contract system, and other cloud-based applications that support residential facility operations.

• Serve as an on-call administrator for residence life emergencies 24/7. Coordinate with emergency personnel and campus stakeholders as needed.

• Manage and monitor budgets, expenses, procurement and financial transactions for Residence Life facility operations, repairs, maintenance, summer conference housing.

• Foster and maintain collaborative working relationships with stakeholder units throughout the institution. Serve as liaison between Residence Life and Disability Resource Center to assure that special needs accommodations, living learning accommodations and emotional support animal requests are appropriately and adequately addressed. Work with Athletics to coordinate all overnight stay accommodations for recruits residing on campus.

• Manage resident communications schedule, content and distribution strategies, ensuring accuracy and thoroughness of content and in coordination with Dining Services, Student Communications, New Student Orientation and other campus units as appropriate.

• Coordinate and participate in management of department opening, closing and transition related activities. Maintain and update move in guide for the Residence Life team.

• Coordinate all capital building and housing expansion projects in partnership with cross-divisional stakeholders, ensuring alignment with organizational goals and community needs.

• Provide regular updates and recommendations to executive leadership regarding project progress, risks, and opportunities.

• Represent Residence Life at campus events and on appointed college-wide committees and at local, state and national meetings, events and appointed committees.

• Perform other duties as assigned.

• Management retains the right to add or change job duties at any time.

QUALIFICATIONS :

REQUIRED :

• Master's Degree in higher education administration, student personnel services, or a related field.

• Minimum of 8 years of full-time experience in college student housing with a record of progressive advancement in leadership responsibilities and supervision of professional staff.

• Excellent time management skills.

• Proficiency in the use of database computer technologies, e.g., RMS, and related report writing.

• Strong oral and written communication skills.

• Ability to develop and maintain effective relationships with students and stakeholders on a large, culturally diverse campus.

• Ability to work evenings, weekends and occasional holidays.

PREFERRED :

• Live-in experience.

• Knowledge of facilities management or capital project planning and implementation within a campus residential setting.

PROCEDURE FOR CANDIDACY:
Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

Salary Range

$90,000.00-$105,000.00 Annually

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. For further details, please visit:https://www.montclair.edu/human-resources/benefits/

Montclair State University considers factors such as, but not limited to, scope and responsibilities of the position, candidate’s relevant work experience, education, skills, and internal equity, when extending an offer.

Salary offers for internal employees who are part of a collective bargaining unit (CBU) and are applying to a position that is withina CBU will be determined in accordance with contractual provisions.

Department

Residential Life

Position Type

Administrative

Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent @montclair.edu.

Inclusion Statement

Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged, committed to democracy, and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at
www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/