Director of Housing and Conference Operations

The Claremont Colleges Services; Claremont (CA); Hybrid; USD 85,000 - 93,000; Full time

Job summary

The Claremont Colleges Services is seeking a Director of Housing and Conference Operations. This position will lead the housing department, emphasizing strategic planning, budget management, and staff supervision to foster a supportive residential community. The director will collaborate with various departments for effective program implementation and management.

Benefits

Health, dental, and vision insurance

Retirement savings plans

Generous paid time off

Tuition reimbursement

Qualifications

• Minimum five years of experience in residential life or student services.
• At least three years in a supervisory capacity.
• Demonstrated commitment to social justice work and advocacy.

Responsibilities

• Oversee housing and conference operations and staff management.
• Manage budget, contracts, and policy development.
• Collaborate with internal and external partners on housing assignments.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Interpersonal skills

Education

Bachelor’s degree

Master’s degree in student affairs or related field

Tools

Microsoft Office Suite

Blackboard

Integra 5 (Onity)

Kaizen software

Job description

Director of Housing and Conference Operations page is loaded

Director of Housing and Conference Operations

Apply locations Scott Hall time type Full time posted on Posted 4 Days Ago job requisition id REQ-7304

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Inquiries Regarding Application Status
Due to the high volume of applications we receive, we cannot respond to inquiries regarding the status of submitted applications. Applicants selected for interviews will be contacted using the email and/or phone information provided in the online application. For information regarding our general staff recruitment process, please click here to visit our FAQs web page to see answers for frequently asked questions, including what to expect, timelines, requests for special accommodation, and interviews.

Location:

Claremont, CA

Job Posting Title:

Director of Housing and Conference Operations

Job Details and Requirement:

Department: Office of Student Affairs

Supervisor: Assistant Vice President & Dean for Community Life

GENERAL DESCRIPTION

The Director of Housing & Conference Operations serves as the chief housing officer, providing leadership and visionary strategic planning, ensuring the housing and conference programs use the college facilities to support the college needs, academic mission, and a thriving residential community. The Director is responsible for the planning and administration of housing, conferences, and events external to the regular operation of the College. This includes budget management, marketing and program development, agreement and contract management, policy development, relationship management (internal and external partnerships), assessment, and facilities management.

ESSENTIAL FUNCTIONS

• Supervise one full-time professional staff who supports of the operations of the housing and conference program. Meet regularly with direct report to assess progress towards goals, professional development, provides support and direction, promotes teamwork and individual accountability, and acknowledges performance milestones and achievements.
• Implement and provide management for a comprehensive housing assignment process for new and continuing students. This includes managing Pitzer’s MCR Housing by Kaizen software programs, completing timely updates and changes in student status, roster information, website and room and board charges.
• Track occupancy trends, projections and goals, and provide relevant information for Admissions, Financial Aid, Facilities, Student Accounts, Treasurer’s Office, International Students, Data Systems & Integration, and the Division of Student Affairs regarding enrollment projections and figures as they affect housing planning and assignments.
• Responsible for use of Blackboard and Integra 5 (Onity) security systems, including but not limited to: the coding of all cards, managing board plans and pre-board plans. This includes close coordination with the staff from the Facilities, Information Technology and TCCS Auxiliary Services.
• Oversight of the residential housing agreement. Revise, develop and implement new policies; conduct related evaluation and research as needed based on national emerging trends, issues, best practices, and/or systemic operational needs.
• Collaborate with the Residence Life staff on facilities management, health & safety checks, and opening and closing operations. Responsible for training Residence Life staff on housing selection procedures and processes and collaborate with staff on education for students on the annual selection process.
• Work closely with Pitzer Academic Support Services (PASS) to provide housing coordination and support for students with disabilities, including accommodations for Emotional Support Animals (ESAs).
• Oversee the conference program, including client relations, price setting, contract management, occupancy and facilities oversight, fiscal management and meeting revenue expectations.
• Oversee the selection, training, supervision of the student Office Assistants and temporary summer Conferences staff. Ensure staff are trained in emergency preparedness and response, campus policies, customer service, and facilities management procedures.
• Serve as a member of Pitzer’s Emergency Management Team, Enrollment Management Working Group, Housing Working Group, Conferences Working Group, and 6-College Housing & Residence Life Committee.
• Serve as a resource and referral to students, staff, faculty, parents, conference clients, and campus guests. Respond to inquiries requiring knowledge of department and College policies, procedures, and guidelines.
• Perform a variety of administrative duties, including providing reports, surveys, and other requested documents to prioritize data-informed practices. Assist with special projects, programs and services as needed.
• Represent the department and Division of Student Affairs at meetings and conferences to maintain knowledge of best practices, support professional development, and strive to enhance the student residential and housing experience.
• Assists with signature College programs and activities such as such as Student Resource Fairs, Family Weekend, Admitted Students Days, etc.

Basic Qualifications: A bachelor’s degree required. At minimum five years of progressive full-time professional experience within the area of residential life, housing, student services or closely related fields, plus at least three years in a supervisory capacity, with demonstrated experience supervising full-time professional staff members and student employees.

Preferred Qualifications: Master’s degree in student affairs, higher education administration, or related field preferred.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

• Knowledge and awareness of best practices regarding safety of students involved with residence life and co-curricular programs.
• Excellent interpersonal, communication, analytical, and leadership skills. Ability to effectively communicate and collaborate with all levels within the University amongst diverse populations, including students, staff, faculty, administrators, families, and other internal and external constituents and partners.
• Demonstrated experience in supervising a team of full-time professional staff members, student staff, setting visionary departmental direction and development, and making appropriate personnel actions. Ability to apply strong problem solving and conflict resolution skills and train and evaluate performance, taking corrective action as needed and dealing with stressful situations while maintaining professionalism, respect, and composure.
• Strong problem-solving and analytical skills, with the ability to make decisions, including in high-pressure situations and demonstrated high level of emotional intelligence, and cognitive flexibility.
• Student-centered, with the ability to support student commitment to social justice work and advocacy.
• Strong ability to work independently, with strong organizational and time-management skills.
• Demonstrated commitment to promoting unity and community in a diverse environment, and knowledge of trends, implementation of effective practices that result in student engagement, persistence and retention especially for historically underrepresented students.
• Ability to use computer technology and systems, including recent versions of Microsoft Office Suite, social media and internet research. Demonstrated experience using common residence life computer application programs.
• Ability to handle difficult and crises situations while remaining positive and focused.
• Proven ability to develop, implement and evaluate programs.
• Ability to analyze, interpret, and develop proactive and reactive responses to student trends, issues, and the impact of emerging in today’s national higher education landscape.
• Team-oriented with the ability to interact collaboratively and effectively with diverse constituencies.
• Knowledge and demonstrated experience managing compliance with applicable risk and liability issues, safety, state and federal compliance requirements within housing.
• Ability to manage budgets.
• Demonstrated active engagement in national student affairs field profession and staying current on national best practices and high impact practices to bolster inclusive excellence, student retention and success.

Supervisory Responsibility: One full-time Housing and Conference Operations Manager, with shared responsibility for student office assistants.

Time-Type: Full-time, 40 hours

Work Schedule: The regular hours for this position are 8:00 am to 5:00 pm, Monday through Friday. Will be required to work evenings and weekends as needed, based on the varying needs of the College or department.

Work Model: Hybrid (4 days in office, 1 day remote)

Compensation: Budgeted Salary Range: $85,000-$93,000 per year

The salary for the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training.

Pitzer Collegeis committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.), tuition reimbursement, tuition exchange program participation and more.

Physical Requirements: This position has moderate physical requirements. Must be able to communicate in person and over the telephone. Must be able to read printed materials and a computer screen.

Only qualified applicants please.

Application Materials: Upload the following materials to complete your application:

• Cover Letter: Indicate your reason for interest in this position, describe how your qualifications make you an ideal candidate, and explain which of Pitzer’s core values best relates to your own.
• Resume: List relevant qualifications and dates of experience.
• Professional References: References will be contacted for select applicants and advance notice will be provided. Provide the names of at least three (3) individuals who can speak to your professional qualifications. Include their business titles, contact information and an indication of how you are acquainted with them (e.g., former supervisor, coworker, etc.).

Employment Requirements
Employment is contingent upon a candidate possessing the knowledge, skills and abilities to be able to successfully perform the essential duties of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities. Employment is also contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States. For positions requiring the use of a college-owned vehicle, employment is contingent upon a driving record acceptable to the colleges’ automobile liability insurance. Final candidates in all staff positions will be required to undergo a background investigation; in addition some positions may require a physical lift test and pulmonary function test.

Covid-19 Vaccination

Pitzer College has mandated the COVID-19 vaccination for all employees. New employees are required to show proof of full vaccination, including booster, against COVID-19 or request a Pitzer College approved medical or religious exemption on or before their first day of employment.

Equal Employment Opportunity and Non-Discrimination

Pitzer College adheres to both the letter and the spirit of Equal Employment opportunity and Affirmative Action. It does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, gender, age, sexual orientation, marital status, pregnancy, disability, medical condition, or veteran status, in the administration of its admission policies, educational policies, scholarship and loan programs, athletic and other College-administered programs, and employment policies. Pitzer strongly encourages candidates from underrepresented groups to apply.

Safety Report

In compliance with applicable law, Pitzer College publishes an annual report containing statistical information concerning the occurrence of crime on campus and adjacent thereto, as well as policies and practices concerning security. A copy of this report is online at http://www.cuc.claremont.edu/cs/index.asp or by contacting The Claremont Colleges Department of Campus Safety: 251 E. Eleventh Street, Claremont, CA 91711-3947; [phone].

About Us

Pitzer College — a private, undergraduate, coeducational college of the liberal arts and sciences — is consistently ranked among the best such colleges in the country. Located in Claremont, California, a city about 35 miles east of Los Angeles, Pitzer is a member of The Claremont Colleges consortium and benefits from the shared resources of seven institutions.

Frequently Asked Questions
Please click here to visit our FAQ’s for Job Applicants page for information on the staff application process, including what to expect, timelines, requests for special accommodation, and interviews.

Background Investigations
Final candidates for all staff positions will be required to undergo a full background check. Employment is contingent upon satisfactory results.

Additional Materials Required

Most positions require additional materials in order to complete your application; typically a Cover Letter, Resume and Professional References. The materials are listed in the "To Apply" section of the posting. If you do not upload all requested materials your application will not be considered complete and it will affect the consideration of your candidacy for the position.

To upload the requested materials to your application, please do the following when logged in to your application:

• Under the "My Experience" screen of the application, go to the "Resume/CV" section.
• Drag and drop your file(s) into the box in this section or click on the “Select Files” button to locate the file(s) on your computer or device and upload them.
• Files must be DOC, DOCX, HTML, PDF, or TXT and are limited to 5 MB maximum size.

Note: Even if you upload your resume or curriculum vitae as part of your application, please ensure that you enter all relevant experience and other qualifications in the My Experience section of this online application. The information you submit on the My Experience section are used for screening and failure to provide all relevant information may affect the determination of your qualifications for the position.