Director of Housing Maintenance

nationalchurchresidences; Dublin (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

National Church Residences in Dublin, OH, is seeking a Director of Housing Maintenance to lead maintenance operations across a portfolio of senior housing communities. You will direct regional maintenance leads, develop policies, ensure on-time work orders and preventive maintenance, and drive asset preservation within budget.

You will partner with Operations, Compliance, and Capital Projects to improve resident satisfaction, oversee capital planning, and ensure safety and regulatory compliance

Qualifications

• Experience leading multi-site maintenance for multifamily housing.
• Proven ability to manage preventive maintenance and capital projects.
• Strong knowledge of safety, regulatory, and compliance standards.

Responsibilities

• Provide leadership and oversight to regional maintenance teams.
• Develop, implement, and monitor maintenance policies, procedures, and best practices.
• Ensure timely completion of work orders, preventive maintenance, and emergency repairs.
• Monitor portfolio-wide maintenance performance and KPIs.
• Oversee onboarding and training for maintenance staff.

Skills

Leadership

Maintenance management

Budgeting

Regulatory compliance

Team development

Tools

CMMS

Data analytics

Job description

Job Description

At National Church Residences, we believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors.

With over 340 communities across 25 states, we are the nation's largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals.

Purpose

As the Director of Housing Maintenance, you are responsible for providing strategic leadership, direction, and oversight of maintenance operations across a portfolio of multifamily residential communities. This position ensures the physical assets are maintained to the highest standards, preventive maintenance programs are effectively executed, capital improvement projects are completed on schedule and within budget, and all communities remain compliant with company, ownership, regulatory, and safety requirements.

In this role, you will partner closely with Operations, Property Management, Compliance, and Capital Projects teams to drive operational excellence, maximize asset preservation, improve resident satisfaction, and support organizational growth.

Essential Functions

Housing Maintenance Operations Leadership

• Provide leadership and oversight to Regional Maintenance Leads and site maintenance teams.


• Develop, implement, and monitor maintenance policies, procedures, and best practices.


• Ensure timely completion of work orders, unit turns, preventive maintenance, and emergency repairs.


• Establish performance standards and key performance indicators (KPIs) for maintenance operations.


• Monitor portfolio-wide maintenance performance and implement continuous improvement initiatives.


• Develop and oversee a comprehensive onboarding program for all new maintenance hires.

Asset Preservation & Capital Planning

• Assist with the development of annual capital improvement plans.


• Collaborate with Operations and Finance teams to identify and prioritize capital needs.


• Oversee specific capital projects and insurance-related repairs.


• Monitor project budgets, schedules, contractors, and vendor performance.


• Ensure proper contract administration and project documentation.

Compliance & Risk Management

• Ensure all communities comply with applicable federal, state, local, and ownership requirements.


• Lead successful REAC, NSPIRE, and other regulatory inspections and oversee all responses to HUD.


• Develop and oversee safety programs, training, and risk mitigation efforts for maintenance operations and onsite property staff.


• Monitor compliance with OSHA standards and company safety policies.


• Respond to and manage maintenance-related emergencies and disaster recovery efforts.

Budget & Financial Management

• Assist in developing annual operating (maintenance cost) and capital budgets.


• Monitor maintenance expenditures and identify cost-saving opportunities.


• Analyze maintenance trends and asset performance data.


• Ensure efficient use of labor, materials, and contracted services.


• Support procurement strategies and vendor negotiations.

Team Development

• Recruit, develop, coach, and retain maintenance leaders and staff.


• Establish training programs focused on technical skills, compliance, customer service, and safety.


• Foster a culture of accountability, teamwork, and continuous improvement.


• Support succession planning and career development initiatives.

Technology & Reporting

• Oversee maintenance management systems and reporting platforms.


• Utilize data analytics to drive decision-making and operational improvements.


• Develop reports and dashboards to monitor maintenance performance, compliance, and capital project progress.


• Ensure data accuracy and timely reporting.


• Use technology to create reports and presentations that support decision-making.

Expectations

Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws. With respect to Resident Rights, ensures all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and loc