Director of Environmental Services

nationalchurchresidences; Xenia (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

National Church Residences seeks a Director of Environmental Services to lead safe, clean, and well‑maintained environments across our senior communities. You will oversee budgeting, payroll, HR, vendor pricing, and regulatory compliance to meet quality standards.

The role requires strong leadership, prioritization, and hands‑on problem solving. You’ll supervise staff, coordinate preventive maintenance, manage work orders, and collaborate with interdisciplinary teams to deliver excellent

Qualifications

• Experience directing environmental services in senior housing or similar setting.
• Strong budgeting and financial management skills.
• Knowledge of safety, health, and regulatory requirements.
• Proven leadership and staff development abilities.

Responsibilities

• Oversee day-to-day environmental services operations within budget and quality standards.
• Lead staffing processes including hiring, onboarding, scheduling, and performance management.
• Coordinate with vendors and manage preventive maintenance schedules and work orders.
• Ensure Life Safety drills and regulatory compliance across properties.
• Collaborate with interdisciplinary teams to support resident care and service delivery.

Skills

Leadership

Budgeting

Regulatory compliance

HR/Payroll

Job description

Job Description:

At National Church Residences, we believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors.

With over 340 communities across 25 states, we are the nation's largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals.

PURPOSE

As Director of Environmental Services, you are responsible for directing and managing environmental services operations to ensure a safe, clean, and well-maintained environment for residents, staff, and visitors while meeting budgetary, regulatory, and quality standards.

ESSENTIAL FUNCTIONS

• Responsible for the day-to-day operations of the assigned departments to maintain the highest possible standards of cleanliness/upkeep of the buildings and properties within constraints of prescribed budgetary guidelines to include accurate and timely payroll submission, HR, financials, billing procedures, KPI's, metrics and outcomes. Assists with obtaining and reviewing vendor pricing for property equipment, repairs and renovations.
• Provides full-cycle leadership of departmental staffing processes, including interviewing, selecting, onboarding, training, scheduling, supervising, and evaluating employees. Ensures consistent application of performance standards, conducts regular coaching, and administers corrective action in accordance with organizational policies and employment regulations.
• Demonstrates strong organizational and decision‑making skills by effectively prioritizing multiple tasks and service requests to meet resident needs and supervisory expectations. Troubleshoots and resolves maintenance issues through appropriate repair or replacement, and exercises sound judgment in determining when problems exceed in‑house capabilities and require engagement of qualified external contractors.
• Ensures the availability of supplies and equipment at the most economical means. Reports performance of products and equipment. Ensures staff utilize cleaning supplies in accordance with manufacturers' recommendations.
• Recommends policy, procedure and process development and revision as needed.
• Establishes standard work methods and maintains monthly preventative schedules for the environmental services, maintenance and grounds. Ensures activities are accomplished on schedule and to expectations.
• Oversees and prioritizes workflow and computerized work order system to balance the dept technician's workload, while maximizing productivity and customer service levels.
• Proactively identifies property and departmental deficiencies. Develops and implements a sustainable plan of action to correct all deficiencies.
• Ensures that Life Safety, disaster drills and training in such areas as fire, tornado, bomb threats, etc. are conducted, appropriately documented and in compliance with all regulations.
• Coordinates with other staff members in assuring quality environmental conditions for the residents and staff.
• Provides hands‑on support as needed by performing general maintenance tasks, move‑in preparations, preventive maintenance, inspections, and ensuring all logs and records are accurate and up to date when staffing or operational needs require.
• Provides strong people leadership to the maintenance staff that reports to the role, ensuring they follow all company processes and procedures, effectively does their work and are efficient with their time while delivering friendly service to our residents.
• Attends and participates in regularly scheduled interdisciplinary team meetings to coordinate care plans, follow up on changes and other communication, problem‑solve, receive staff support and in‑service education.

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem‑solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• With respect to Resident Rights, ensures all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Comple