Director of Housekeeping & Guest Experience

Menger; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO exchange

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

Company-matched 401k

Student loan repayment

Job summary

The Historic Menger Hotel in San Antonio, TX, is seeking a Director of Housekeeping to lead and develop the Housekeeping team, ensuring cleanliness, safety, and guest satisfaction.

You will oversee daily operations, maintain high standards, manage staffing and budgets, and collaborate with other departments to meet guest needs. Strong leadership, communication, and hospitality expertise are essential for success.

Qualifications

• Prior housekeeping experience preferred.
• Prior team leadership experience preferred.
• Thorough understanding of hotel operations and industry standards.
• Excellent communication skills—professional, personable, approachable.
• Exceptional attention to detail with strong organizational skills.
• Ability to stand and walk for extended periods; lift up to 50 pounds.
• Comfortable using cleaning chemicals and equipment safely.

Responsibilities

• Lead, motivate, and develop Housekeeping team members, cultivating a culture of pride and accountability.
• Plan, organize, and monitor daily operations of the Housekeeping department.
• Maintain high standards of cleanliness, sanitation, safety, and professional conduct.
• Provide clear direction and consistent expectations to set the team up for success.
• Maintain open communication that fosters fairness, consistency, and accountability.
• Review staffing levels to support guest comfort, operational demands, and productivity goals.
• Conduct performance evaluations and lead team meetings as needed.
• Utilize the PMS to generate daily room assignments and manage workflow efficiently.
• Partner with other department leaders to anticipate special requests, events, group blocks, and occupancy patterns.
• Complete regular inventories to ensure appropriate supply levels and cost control.
• Maintain a robust inspection program for guest rooms, corridors, and public spaces.
• Oversee departmental budgets and inventory controls.

Skills

Leadership

Communication

Organizational skills

Attention to detail

Team management

Physical stamina

Tools

PMS

Job description

The Historic Menger Hotel in San Antonio, TX, is seeking a Director of Housekeeping to lead and develop the Housekeeping team, ensuring cleanliness, safety, and guest satisfaction.

You will oversee daily operations, maintain high standards, manage staffing and budgets, and collaborate with other departments to meet guest needs. Strong leadership, communication, and hospitality expertise are essential for success.