Director of Housekeeping

Highgate Hotels L.P.; Savannah (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in hospitality management is seeking a Director of Housekeeping for their Savannah location. The role involves overseeing the housekeeping department, ensuring high service standards, and managing staff effectively. Ideal candidates will have supervisory experience and a strong background in hotel operations.

Qualifications

• At least 3 years of progressive hotel or related experience.
• Supervisory experience required.
• Effective verbal and written communication skills.

Responsibilities

• Motivate and manage Housekeeping staff.
• Ensure cleanliness of public areas and guest rooms.
• Conduct interviews and manage hiring procedures.

Skills

Communication

Problem Solving

Multitasking

Leadership

Attention to Detail

Education

4-year college degree

2-year degree

Tools

MS Word

MS Excel

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio of global properties represents an asset value exceeding $20 billion and generates over $5 billion in revenue. Highgate offers expert guidance through all stages of the hospitality property cycle—from planning and development to recapitalization or disposition. The company also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to maximize performance and asset value. Led by experienced hotel management leaders, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Location

Hotel Bardo Savannah

More than a hotel, Bardo is an urban resort and neighborhood clubhouse, offering ephemeral moments, chance encounters, and stirring experiences from morning to night, nestled within a historic Savannah icon.

Hotel Bardo Savannah | Your Ultimate Stay Experience (staybardo.com)

Overview

The Director of Housekeeping is responsible for ensuring the efficient operation of the Housekeeping Department, providing guests with quality service and a clean, safe environment, while managing expenses and maintaining high service standards.

Responsibilities

• Motivate, coach, counsel, and discipline Housekeeping staff following Highgate Hotel SOPs.
• Ensure adherence to Standard of the Week training and effective training procedures.
• Establish and maintain a regular cleaning schedule and detailed checklists.
• Maintain and control all housekeeping equipment.
• Ensure compliance with all corporate Risk Management standards.
• Conduct monthly inventories of guest and cleaning supplies.
• Manage large guestroom turnovers efficiently.
• Follow departmental opening and closing procedures consistently.
• Manage vendor contracts (e.g., dry cleaners, window washers).
• Conduct interviews and follow hiring procedures per SOPs.
• Develop employee morale and provide training for Housekeeping staff.
• Inspect rooms daily, including VIP rooms prior to guest arrival.
• Ensure cleanliness of public areas, guest rooms, and back-of-house areas to Highgate standards.
• Maintain appropriate stock levels of supplies and amenities.
• Conduct regular inventories and monitor work orders.
• Protect guest privacy and security following hotel procedures.
• Prepare employee schedules based on business needs and budgets.
• Handle purchase orders, invoicing, and checkbook accounting per SOPs.
• Promote open communication with all departments.
• Implement hotel policies and house rules.
• Ensure all staff sign off on Service Standards competencies.
• Operate pagers and radios professionally, maintaining radio etiquette.
• Manage large turn days, including group check-ins/check-outs.
• Monitor out-of-order and discrepant rooms, maintaining communication with Guest Services.
• Address VIP and special guest requests promptly.
• Maintain Lost and Found procedures.
• Establish and monitor key control systems.
• Participate in monthly team meetings and contribute to Medallia Scores.
• Oversee VIP and special guest handling and review logs daily.

Qualifications

• At least 3 years of progressive hotel or related experience; or a 4-year college degree with 1 year of experience; or a 2-year degree with 2+ years of experience.
• Supervisory experience required.
• Proficiency in MS Word and MS Excel.
• Ability to work long hours as needed.
• Ability to exert up to 50 pounds occasionally and 20 pounds frequently.
• Effective verbal and written communication skills with all staff and guests.
• Strong listening, understanding, and problem-solving skills.
• Ability to multitask and prioritize effectively.
• Attentive, friendly, courteous, and service-oriented demeanor.
• Attend all required meetings and trainings.
• Participate in M.O.D. coverage as needed.
• Maintain high personal appearance and grooming standards.
• Comply with hotel standards and safety regulations.
• Identify and implement solutions to productivity and problem areas.
• Maintain confidentiality of sensitive information.
• Perform additional duties as assigned by management.