Director of Housekeeping

Omni Hotels & Resorts; Irving (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel in Texas is seeking a Housekeeping Manager to oversee all housekeeping functions and ensure exemplary service and cleanliness standards. The ideal candidate will have prior management experience in hospitality, strong leadership abilities, and a commitment to guest satisfaction within a dynamic working environment.

Qualifications

• Prior Housekeeping Manager experience in hospitality.
• High School Diploma or GED; college degree preferred.
• Highly motivated with the ability to multi-task.

Responsibilities

• Manage and direct all Housekeeping and Laundry functions.
• Ensure quality assurance for the Housekeeping department.
• Resolve difficult problems while maintaining good guest relationships.

Skills

Leadership

Multi-tasking

Bilingual in Spanish

Communication

Education

High School Diploma or GED

College degree preferred

Job description

Overview

Las Colinas Hotel

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities, providing a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description

Responsible for managing and directing all Housekeeping and Laundry functions. To participate in quality assurance for the Housekeeping department and department cost control measures. To provide support to all areas of the Housekeeping Operation.

To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, requests & complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identifies ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assists with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assisting with scheduling, Kronos and payroll cost controls.
• Monitors Housekeeping inventories to ensure adequate levels are maintained.
• Maintains close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
• Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms daily.
• Prepares and completes all reports needed, including VIP’s, Due-Out’s, V/D’s, etc.
• Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper daily.
• Oversees Housemen, ensuring proper collaboration with GRA’s, and completion of all daily housemen duties and special projects.
• Oversees the Laundry Department and all its functions.
• Participates in energy conservation efforts.
• Respects hotel property and work areas by keeping them clean, well-maintained, stocked, and properly stored.
• Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
• Supports a highly motivated and trained staff striving for excellence in service and cleanliness.

Qualifications

• Prior Housekeeping Manager experience in hospitality.
• High School Diploma or GED; college degree preferred.
• Highly motivated with the ability to multi-task.
• Ability to work independently.
• Leadership skills to motivate and develop others.
• Bilingual in Spanish preferred.