Director of Housekeeping

Snow King; Gainesville (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Director of Housekeeping to lead a dedicated team at a vibrant conference center. This role is pivotal in ensuring exceptional guest experiences while fostering a positive work environment. You will be responsible for maintaining the highest standards of cleanliness and service, driving operational efficiency, and promoting a culture of excellence among your team. With a commitment to employee development and a supportive workplace, this position offers a unique opportunity to make a significant impact in a dynamic setting. Join a company that values its people and strive for continuous improvement in hospitality.

Benefits

Comprehensive health insurance

401k with company match

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Qualifications

• 3+ years of management experience in housekeeping or related service.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead housekeeping team to ensure cleanliness and service excellence.
• Recruit, train, and develop staff for optimal performance.

Skills

Leadership

Communication

Coaching

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication.

Overview

Do you have a passion for creating exceptional guest experiences and a talent for building a high-performing team?

The Hilton University of Florida Conference Center, a vibrant hospitality destination in Gainesville, FL, is seeking a dedicated and results-driven Director of Housekeeping to oversee our 248 guest rooms and 25,000 square feet of meeting space.

In this leadership role, you will be the champion of cleanliness and service excellence, responsible for creating an environment that ensures guest satisfaction and fosters team growth.

Key Responsibilities:

• Lead by Example: Uphold the highest standards of cleanliness, quality, and service across the property, ensuring compliance with Hilton Worldwide and corporate standards.
• Build a Dream Team: Recruit, interview, onboard, and develop exceptional housekeeping personnel to cultivate a positive and empowering work environment.
• Drive a Culture of Excellence: Schedule, train, motivate, and coach your team to consistently deliver outstanding guest experiences that exceed expectations.
• Ensure Operational Efficiency: Manage staff effectively, plan workloads, maintain inventory control, and monitor payroll to optimize departmental performance.
• Prioritize Safety: Enforce all safety procedures to create a secure work environment for team members and guests while addressing and reporting unsafe conditions.
• Promote Collaboration: Actively participate in departmental meetings and work closely with the General Manager and Director of Engineering to support property maintenance programs.
• Focus on Guests: Respond to guest inquiries and requests promptly and courteously, ensuring each experience reflects Hilton’s commitment to hospitality.
• Manage Performance: Conduct regular performance evaluations, provide coaching and development opportunities, and work with leadership on any necessary disciplinary actions.

Qualifications

• A high school diploma or equivalent.
• At least three years of management experience in housekeeping or a related service industry with significant guest/client interaction.
• Strong leadership, communication, and coaching skills.
• A commitment to teamwork, empowerment, and fostering a positive work culture.
• Proactive problem-solving, attention to detail, and a focus on continuous improvement.