Housekeeping Supervisor Bilingual

Merry Maids; Frederick (MD); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid training

Flexible schedule

Opportunities for advancement

Job summary

Merry Maids is hiring a Team Member Trainer to instruct and supervise new hires in cleaning techniques and safety procedures. Join an award-winning team where you'll enjoy a positive work environment, flexible schedules, and opportunities for advancement. With your contribution, clients can enjoy their time more effectively while you build trusted relationships as a professional cleaner.

Qualifications

• Must speak and hear English and Spanish clearly.
• Ability to read and write English at an average adult level.

Responsibilities

• Train new Team Member Trainees on cleaning techniques and procedures.
• Conduct evaluations and inspections of trainee performance.
• Assist manager with quality checks and respond to applicants.

Skills

Communication

Leadership

Bilingual (English and Spanish)

Job description

Basic Function

To train new Team Member Trainees to understand and effectively follow all Merry Maids cleaning techniques and procedures using Merry Maids products and equipment.

Primary Responsibilities

1. Arrive at work on time and in full uniform.
2. Show and review each of the training and safety videotape presentations with a Team Member Trainee.
3. Demonstrate the proper cleaning procedures to each Trainee on-the-job.
4. Make certain all cleaning products and equipment are used properly.
5. Inspect each room after the Trainee has finished cleaning. If cleaning is incorrect, explain the problem and correct the cleaning by example.
6. Review the steps to complete a service report and make certain that the report is completely filled out and signed.
7. Review daily vacuum maintenance.
8. Show the Trainee where and how to refill the cleaning kit at the end of the day.
9. Demonstrate proper cleaning techniques to team members out in the field.
10. Complete and review an evaluation report at the end of each day with the franchise owner and/or manager.
11. Call Customers for proactive quality checks to make sure team members are following procedures in the homes.
12. Perform ride-alongs or inspections as assigned by the Franchise owner or Office Manager.
13. Assist Manager with Quarterly Scorecard Bonus.
14. Respond to all applicants and set up interviews with qualified candidates.

Secondary Responsibilities

1. If necessary, fill in during Team Mate/Captain absences.
2. Help maintain a clean and fresh appearance of the office.
3. At all times contribute to a positive work climate and to the overall team effort of the company.
4. Perform other reasonable, related duties as assigned or requested.

Supervision Responsibility

Field/Support Personnel

Essential Qualifications

1. Speak and hear English and Spanish clearly in person and on the telephone.
2. Read English at an average adult level.
3. Write English clearly.

Special Requirements

1. Ability to drive a personal car to several work site locations throughout the workday.
2. Ability to withstand regular physical contact with dog and cat hair, dust, mold, mildew, and cleaning solutions.
3. Ability to lift 20 pounds and perform tasks involving bending, twisting, kneeling, reaching, pushing, pulling, and carrying.
4. Ability to wash all hard surface floors on hands and knees.

This position description describes the general nature and level of work performed by those assigned to this position. It is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position. The Company reserves the right to modify this description in the future, with or without notice to the employee. This position description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids life!

As a Merry Maids team member, you would belong to an award-winning company and be part of our close-knit team — working together to provide the best cleaning solutions and customer service. We offer paid training, excellent work/life balance, and opportunities for advancement. You may start as a team member but can pursue a career path that includes becoming a team captain, trainer, quality assurance supervisor, or manager.

We aim to improve our clients' lives by allowing them to spend more time with family or on activities they enjoy. As trusted in-home professionals, we build strong relationships and are often considered part of their extended families.

Ready to create brighter days for you and our customers? Apply today!

This franchise is independently owned and operated by a Merry Maids franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee's management. All employment inquiries should be directed to the franchisee, not The ServiceMaster Company, LLC.