Director of Housekeeping

HEI Hotels & Resorts; Braselton (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Housekeeping Manager to oversee cleanliness standards and staff management at their luxury resort. The ideal candidate will have extensive management experience and strong organizational skills. This role involves training staff, managing budgets, and ensuring high customer satisfaction. Join a team dedicated to providing exceptional guest experiences while enjoying comprehensive benefits and opportunities for growth.

Benefits

Discount hotel stays

Spa services

Golf

Food and beverage discounts

Retail discounts

Access to YouDecide discount program

Qualifications

• 5+ years of management experience, with at least 3 years in housekeeping management.
• Experience managing in-house laundry operations.

Responsibilities

• Plan and monitor staff workload for cleanliness and maintenance standards.
• Interview, hire, train, and evaluate performance of staff.
• Ensure compliance with housekeeping and laundry standard operating procedures.

Skills

Conflict resolution

Organizational skills

Communication

Education

High school diploma or equivalent

Bachelor's degree

Job description

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500-acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Elan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm, excellent grooming, and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service, making Chateau Elan the special place it is today. Perks include but are not limited to discount hotel stays, spa services, golf, food and beverage, retail, and access to the YouDecide discount program. YouDecide offers negotiated pricing for vacation destinations, hotels, rental cars, entertainment, electronics, consumer goods, personal services, and cell phone plans.

Don't meet every single requirement of this job? At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still apply. You may be the perfect candidate for this or other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities

The following are specific contributions that must be developed during the training program to successfully complete the program and be placed in a hotel with or without reasonable accommodation:

1. Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
2. Develop housekeeping and laundry budgets.
3. Implement controls for expense management.
4. Conduct periodic inventory of guest supplies, small equipment, and linen as required.
5. Utilize labor management tools to schedule and control labor costs.
6. Schedule labor to align with forecasted hotel occupancy, food and beverage activity, and group events.
7. Interview, hire, train, develop, evaluate performance, resolve issues, communicate clearly, and recommend discipline or termination when appropriate for staff members.
8. Provide clear verbal and written directions to staff.
9. Interact positively with guests and resolve issues to maintain high customer satisfaction and quality.
10. Evaluate the condition of furniture, fixtures, and decor; make recommendations and assist in coordinating maintenance and rehab projects.
11. Ensure compliance with housekeeping and laundry standard operating procedures and policies.
12. Operate department in accordance with OSHA requirements and guidelines.
13. Maintain regular attendance and be available to work as scheduled.
14. Perform other related duties as assigned.

Qualifications and Skills

Education and Experience

• 5+ years of management experience, with at least 3 years in housekeeping management.
• Experience managing in-house laundry operations.
• High school diploma or equivalent required; Bachelor's degree preferred.

Knowledge, Skills, and Abilities

• Thorough knowledge of housekeeping and laundry operations and individual job requirements.
• Ability to work collaboratively with other department leaders.
• Conflict resolution skills for guests, supervisors, and staff.
• Strong organizational skills to manage multiple tasks.
• Willingness to assist co-workers and be a team player, with or without reasonable accommodation.
• Knowledge of hotel operations, including marketing, security, safety, personnel, budgeting, quality assurance, hospitality law, and planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? Yes

Benefits

HEI Hotels and Resorts offers a comprehensive benefits program including medical, dental, vision, vacation, sick leave, holiday pay, pet insurance, life insurance, disability plans, 401(k) with matching, and discounts through YouDecide and hotel room discounts. Eligibility varies by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.