Director of Housekeeping

Fairfield Inn and Suites; Chicago (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Housekeeping Manager to lead their team in delivering exceptional guest services. This role requires a passionate leader who can create a motivating environment, manage budgets, and uphold the highest standards of cleanliness and service. With a focus on team development and guest satisfaction, this position is perfect for someone eager to make a significant impact in a vibrant hotel setting. Join a company that values innovation and exceptional customer service, and take your career to new heights in this rewarding role.

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Flexible Scheduling

Training and Development Programs

Qualifications

• Minimum five years management experience in hospitality.
• Strong service approach and leadership skills required.

Responsibilities

• Lead housekeeping department to ensure high guest service.
• Conduct regular inspections and maintain cleanliness standards.
• Create schedules and manage team performance.

Skills

Leadership Skills

Team Management

Bilingual Communication (English/Spanish)

Guest Service Excellence

Budget Management

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

HotSos

MSDS Compliance Tools

Job description

Hospitality / Hotel/Resort / Rooms - Housekeeping

Summary

Leads the housekeeping department to deliver the highest level of guest services each day and night. Helps establish a safe and friendly work environment by managing and delegating assignments, scheduling, training, coaching, and developing a remarkable housekeeping team. Also responsible for working with management regarding budgeting, forecasting, and financial planning.

Duties and Responsibilities

We are looking for those who are team-oriented and have a strong service approach. This position requires strong leadership skills and a willingness to guide and develop team members to do their best by creating a motivating work environment. This position needs an individual who is passionate about excellence and guest service. Also, someone who is continuously evolving and improving their staff performance in order to provide a high level of service for all guests each and every day. Minimum five years management experience with at least three years in housekeeping management at progressively higher levels of responsibility. Bi-lingual- English/Spanish written and verbal communication skills are required.

Responsibilities include, but are never limited to:

1. Celebrate our company culture of respect toward all guests and employees.
2. Represent the hotel in a positive manner at all times.
3. Understand and maintain Fairfield Marriott brand standards and requirements.
4. Create schedules, conduct developmental performance reviews, verify hours for payroll purposes, resolve problems, provide open communication processes, discipline, and take corrective actions.
5. Conduct regular hotel inspections to ensure adherence to cleanliness and maintenance standards.
6. Maintain a regularly scheduled cleaning program (i.e., floor care, deep cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
7. Ensure all corporate Risk Management (MSDS, HazComm, etc.) standards are in compliance.
8. Ensure that public areas, guest rooms, and back of the house areas are cleaned to hotel standards.
9. Oversee hotel breakfast and meeting room F&B servicing.
10. Maintain pars of Housekeeping, Breakfast, and Linen supplies through inventories & proper ordering.
11. Monitor and follow up on work orders submitted to Engineering according to hotel procedures.
12. Operate and ensure proper use of HotSos and related systems.
13. Maintain open and constant communication with all other departments in the hotel.
14. Monitor and control lost and found.
15. Demonstrate financial responsibility by monitoring budgetary guidelines.
16. Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.

About the Company

A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment, and online and in-person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.