Guest Room Attendant

Omni Hotels & Resorts; Boston (MA); On-site; USD 34,000 - 45,000; Full time

Job summary

Omni Parker House Hotel in Boston is seeking a skilled Housekeeping Room Attendant to maintain pristine guest rooms, refresh occupied rooms, and ensure swift response to guest needs.

Responsibilities include cleaning bathrooms, making beds, restocking supplies, and upholding Omni Safe and Clean standards. A fast-paced environment, flexible hours including nights, weekends, and holidays, along with strong English communication, are required.

Qualifications

• Prior housekeeping or related environmental services experience preferred.
• Strong attention to detail and guest service mindset.
• Able to communicate clearly in English with guests and colleagues.

Responsibilities

• Thoroughly clean guest rooms including beds, bathrooms, vacuuming and dusting.
• Uphold Omni Safe and Clean processes.
• Restock and replace items in rooms.
• Communicate room status upon completion to front desk.
• Maintain neat and organized supply cart at all times.
• Check equipment for safe operation before and after use.
• Maintain professional appearance per Omni Boston Seaport standards.
• Respond promptly to emergencies to ensure guest safety.

Skills

Attention to detail

Customer service

Communication

English proficiency

Professional appearance

Tools

Payroll systems

Job description

Omni Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel. Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished decor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Housekeeping Room Attendant

Overview:

The Guest Room Attendant position is responsible for maintaining a high standard of cleanliness in each guest room. Room Attendants refresh rooms for guests who are continuing their stay, as well as, thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in.

Responsibilities:

• Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting.
• Uphold Omni Safe and Clean processes.
• Restock and replace used items within guest rooms.
• Communicate clean status of each room upon completion.
• Remove room service trays and tables from guest rooms.
• Stock supply cart and ensure that it is neat and well organized at all times.
• Check all equipment prior to and after use to ensure that it is in good working order.
• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications:

• Strong attention to detail.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Prior housekeeping experience required or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include: Payroll systems
• Local 26 contract stipulates rate pet hour starting at $24.72 and increasing to $32.96 after one year of service.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.