Director of Hotel Operations & Guest Experience

Hyatt Hotels Corporation; Newport Beach (CA); On-site; USD 107,000 - 151,000; Full time

Benefits offered by this job

Medical, Dental and Vision for you and

Paid Holidays, Vacation and sick leave

Unlimited growth potential

Complimentary hotel nights and hotel/"

401K with Matching

Flexible Spending Account (FSA)

Tuition Reimbursement

Complimentary Employee Meal

Complimentary Parking

Job summary

Hyatt Regency Newport Beach is seeking a Director of Operations to lead hotel operations, working closely with the General Manager to ensure superior guest experiences. You will oversee Rooms and F&B, drive revenue and profitability, and shape a positive culture for colleagues and guests alike.

The role requires 5–10 years of hotel leadership experience, strong budgeting skills, and a hands-on leadership style.

Qualifications

• 5-10 years of progressive hotel leadership experience.
• Demonstrated success leading multiple guest-facing operating departments.
• Experience planning and executing hotel programming and events.
• Experience in Food & Beverage management with service execution and financial performance.
• Front Office management experience focusing on guest experience and operations.
• Strong communication, organization, problem-solving, and relationship-building skills.

Responsibilities

• Directs hotel operations in collaboration with the General Manager to maintain and improve daily performance.
• Oversees Rooms and Food & Beverage functions, providing guidance to teams to ensure a positive guest experience.
• Leads staff training, scheduling, and development to promote a constructive culture for colleagues and guests.
• Participates as a Leadership Committee member and contributes to wider hotel strategy and execution.

Skills

Hotel leadership

Guest experience focus

Budgeting & financials

Communication & teamwork

Staff development

Operational discipline

Job description

Hyatt Regency Newport Beach is seeking a Director of Operations to lead hotel operations, working closely with the General Manager to ensure superior guest experiences. You will oversee Rooms and F&B, drive revenue and profitability, and shape a positive culture for colleagues and guests alike.

The role requires 5–10 years of hotel leadership experience, strong budgeting skills, and a hands-on leadership style.