Director of Operations

Hyatt Hotels Corporation; Newport Beach (CA); On-site; USD 107,000 - 151,000; Full time

Benefits offered by this job

Medical, Dental and Vision for you and

Paid Holidays, Vacation and sick leave

Unlimited growth potential

Complimentary hotel nights and hotel/"

401K with Matching

Flexible Spending Account (FSA)

Tuition Reimbursement

Complimentary Employee Meal

Complimentary Parking

Job summary

Hyatt Regency Newport Beach is seeking a Director of Operations to lead hotel operations, working closely with the General Manager to ensure superior guest experiences. You will oversee Rooms and F&B, drive revenue and profitability, and shape a positive culture for colleagues and guests alike.

The role requires 5–10 years of hotel leadership experience, strong budgeting skills, and a hands-on leadership style.

Qualifications

• 5-10 years of progressive hotel leadership experience.
• Demonstrated success leading multiple guest-facing operating departments.
• Experience planning and executing hotel programming and events.
• Experience in Food & Beverage management with service execution and financial performance.
• Front Office management experience focusing on guest experience and operations.
• Strong communication, organization, problem-solving, and relationship-building skills.

Responsibilities

• Directs hotel operations in collaboration with the General Manager to maintain and improve daily performance.
• Oversees Rooms and Food & Beverage functions, providing guidance to teams to ensure a positive guest experience.
• Leads staff training, scheduling, and development to promote a constructive culture for colleagues and guests.
• Participates as a Leadership Committee member and contributes to wider hotel strategy and execution.

Skills

Hotel leadership

Guest experience focus

Budgeting & financials

Communication & teamwork

Staff development

Operational discipline

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

Hyatt Regency Newport Beach - The Newporter

US - CA - Newport Beach

Hotel Operations

Director

Full-time

Yearly US Dollar (USD) pay basis

Summary

At Hyatt, diversity, equity, and inclusion are at the core of our purpose,to care for people, so that they can be their best. Join a family that values respect, integrity, wellbeing, and empathy. Make a difference in the lives of those around you.Lovewhere you work!

What are the additional benefits to working at the Hyatt Regency Newport Beach?

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer, including:

• Medical, Dental and Vision for you and your dependents after 30 days of Full-Time employment
• Paid Holidays, Vacation and sick leave
• Unlimited growth potential
• Complimentary hotel nights and discounts at Hyatt properties around the world
• 401K with Matching
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Complimentary Employee Meal
• Complimentary Parking

About the Role - Director of Operations

The Director of Operations works directly with and in the absence of the General Manager to maintain and improve Hotel Operations. The ideal Director of Operations will accomplish this by monitoring the daily functions of Rooms and F&B departments, including providing support and guidance to each of the teams, ending in a positive guest experience. Duties may also include training, staff development, scheduling and promoting a positive culture for colleagues and guests alike. They will Serve as an active Leadership Committee member and contribute to broader hotel strategy, planning, and execution.

This highly visible leader will create memorable guest and member experiences, drive revenue and profitability, develop engaged teams, and build a culture. The position requires the leadership effort, attention to detail, and operational discipline necessary to provide an exceptional guest experience.

Wage Information:

The salary range for this position is $106,500 to $150,500. This is the pay range for this position that Hyatt Regency Newport Beach reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Qualifications

• 5-10 years of progressive hotel, resort, club, or hospitality leadership experience.
• Demonstrated success leading multiple guest-facing operating departments and complex teams.
• Experience planning and executing hotel or resort programming, recreation, activities, special events, or experiential offerings.
• Prior Food & Beverage management experience with responsibility for service execution, team development, operational standards, and financial performance. Previous pool Food & Beverage oversight is strongly preferred.
• Prior Front Office management experience with responsibility for guest experience, team development, operational standards, and financial performance.
• A clear commitment to exceptional guest experiences.
• Ability to manage budgets, labor, revenue, profitability, retail performance, safety, and compliance.
• Exceptional communication, organization, relationship-building, and problem-solving skills.
• A visible, hands-on leadership style and the ability to inspire the effort, care, and attention to detail required to provide an exceptional guest experience.

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