Director of Hotel Operations & Guest Experience

Sonesta Hotels International Corporation in; Fort Lauderdale (FL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.

401(k) Retirement Plan with Company 10

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term  –

Hospital Indemnity, Critical Illness &

Education Assistance

Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a Director of Operations in Fort Lauderdale, FL to lead day-to-day hotel operations and drive guest satisfaction, operational excellence, and team engagement across Front Office, Housekeeping, F&B, Engineering, and Security.

You will partner with department leaders to optimize staffing, onboarding, training, budgeting, and cost control while maintaining brand standards and ensuring memorable stays for every guest.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or related field.
• 3+ years of hotel operations leadership/management experience.
• Previous Hotel Manager, Assistant General Manager, Operations Manager, or equivalent.
• Strong knowledge of hotel operations, guest service standards, and operating reporting.
• Experience with PMS systems and hospitality technology.

Responsibilities

• Oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, Engineering, and guest services.
• Lead and support hotel teams to deliver exceptional guest service and operational consistency.
• Partner with department leaders on staffing, onboarding, training, engagement, and performance initiatives.
• Monitor guest satisfaction, online reputation, KPIs, and cost management to drive improvements.
• Support budgeting, forecasting, labor management, and inventory control.

Skills

Leadership

Guest service

Operational management

Communication

Problem solving

Multitasking

Team development

Strategic planning

Education

Bachelor’s degree in Hospitality Management, Business, or related field

Tools

PMS systems

Reporting tools

Hospitality technology

Job description

Sonesta International Hotels is seeking a Director of Operations in Fort Lauderdale, FL to lead day-to-day hotel operations and drive guest satisfaction, operational excellence, and team engagement across Front Office, Housekeeping, F&B, Engineering, and Security.

You will partner with department leaders to optimize staffing, onboarding, training, budgeting, and cost control while maintaining brand standards and ensuring memorable stays for every guest.