Director of Home Care & CES

Clarity Care Inc; Oshkosh (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid training

Paid time off

Shift differentials

Auto insurance discount

Paid mileage reimbursement

Daily pay

Job summary

Clarity Care Inc in Oshkosh, WI seeks a Director of Home Care & CES to lead daily operations, staff development, and strategic growth. You will oversee budgeting, compliance with federal/state laws, and performance monitoring to ensure high-quality services.

The role emphasizes effective supervision, program development, and collaboration with HR and leadership to meet member needs and expand community-based services. Strong leadership and communication are essential.

Qualifications

• Excellent verbal and written communication skills.
• Strong supervisory and leadership abilities.
• Extensive knowledge of industry principles and best practices.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to plan, implement, and evaluate strategic plans and budgets.
• Proficient with Microsoft Office Suite.
• Willingness to attend trainings and occasional overtime.
• Physical ability to lift at least 35 lbs.
• Maintain professional image and customer service mindset.

Responsibilities

• Build organizational capacity and develop a high-performing workforce.
• Lead strategic planning with growth, trends, and competitive positioning.
• Manage Member cases with funding sources, costs, and outcomes.
• Address member/provider concerns on services and billing.
• Ensure services meet authorized plans; conduct home visits as needed.
• Advise Executive team to strengthen market position.
• Ensure service quality, safety, and regulatory compliance.
• Plan, develop, implement, and evaluate Home Care & CES services.
• Monitor budgets and perform cost/productivity analyses.
• Support HR in recruiting to meet staffing needs.
• Cross-sell agency services to referral sources.
• Align programs with financial objectives; propose budgets.
• Set and pursue short/long-term goals and operating procedures.
• Report finances, conduct feasibility, and recommend fee schedules.
• Maintain QA standards; coordinate inspections and audits.
• Coach staff with performance evaluations.
• Perform other related duties as assigned.

Skills

Leadership

Communication skills

Organizational skills

Analytical & problem solving

Planning & budgeting

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Job Details: Job Location: Oshkosh Office - Oshkosh, WI 54901, We are seeking a Director of Home Care & Community Employment Services!

Clarity Care is a nonprofit organization dedicated to supporting individuals with varying abilities so they can lead independent, fulfilling lives within their communities. Guided by a strong mission, vision, and set of core values, we strive to be Wisconsin’s provider of choice for compassionate, high-quality care. We pride ourselves on delivering services with respect, integrity, and a deep commitment to the people we serve. Our team members help empower individuals by offering personalized programs that honor each person’s uniqueness and potential.

The Director of Home Care & CES oversees the day-to-day operations of the Home Care & CES Divisions. They carry out responsibilities in the following functional areas: staff management, organizational growth, strategic planning and development, quality assurance, DVR relations and compliance, and compliance will Federal and State laws and regulations.

Key Responsibilities

• Effectively build organizational and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs efficiently and successfully.
• Develop and maintain a competitive advantage through anticipation of future strengths, weaknesses, opportunities, threats, trends and consequences and incorporate them into the organizational strategic plan.
• Understand fully the Members and their funding source. Develop, coordinate, and monitor each Member’s case, considering the cost and effectiveness in managing the Member’s case, while at the same time, make appropriate decisions to meet the each Member’s Needs.
• Handles Member or provider concerns or requests regarding services, billing, or other needs, assuring excellent customer service.
• Ensures authorized services are met to the fullest capacity, makes homes visits as necessary.
• Make suggestions to the Executive team in efforts to better the organizations position in the market.
• Create continuity, quality, and safety of services delivered in compliance with Federal and State laws, regulations and company policies.
• Responsible for the planning, development, implementation, and evaluation of services provided by Home Care & CES.
• Monitor profit and loss performance of Home Care & CES operations, develop and manage annual budgets and perform periodic cost and productivity analyses.
• Work with Human Resources in the recruitment and hiring process to meet Member and staffing needs.
• Cross-sell agency services to all referral sources as appropriate to increase Member base and company profits.
• Assure programs and services conform to company financial objectives by implementing contract specifications, developing and negotiating annual budget proposals and evaluating client satisfaction.
• Develop and implement clear and measurable short and long term goals, operating procedures, and business plans to achieve the company’s strategic goals.
• Report financial status of programs, conduct feasibility studies, recommend and implement fee schedules, monitor revenue and expenditure trends.
• Establish standards to meet quality assurance outcomes, on-site inspections, surveys, medical reviews, and medical audits.
• Coaches and develops individual team members by providing constructive and timely performance evaluations.
• Performs other related duties as assigned.

Education/Qualifications

• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem solving skills.
• Possess planning skills including the ability to develop, implement, and evaluate plans, utilize mission and vision statements in strategic planning, ability to comprehend financial systems and the budget process.
• Proficient with Microsoft Office Suite and/or related software.
• Attendance on the job, as well as to trainings, continuing education, and meetings as scheduled. Accept additional work assignment/overtime hours as needed.
• Physical ability to: stoop, stand, pull, hear, see, kneel, walk, grasp, reach, push, talk, and lift at least 35 lbs.
• Maintain and promote a professional image within the organization and throughout the community.
• Demonstrate excellent customer service skills to internal and external customers.

Extra Bonuses

• Health, Dental, Vision, Retirement Plan and more (some exclusions apply)
• Paid Training
• Paid Time Off (accrues after 1st full month)
• Shift Differentials
• Auto Insurance Discount
• Paid Mileage Reimbursement
• Daily pay