Director of Hospitality

Cornell Care & Rehabilitation Center managed by Autumn Lake Healthcare at Union; Roselle (NJ); On-site; USD 21,000 - 39,000; Part time

Benefits offered by this job

Competitive hourly wage

Paid time off

Professional development

Leadership opportunities

Positive work environment

Employee recognition

Job summary

The Cornell Care & Rehabilitation Center managed by Autumn Lake Healthcare at Union seeks a Director of Hospitality to lead guest experiences and build meaningful relationships with residents, families, and healthcare professionals. You will guide tours, welcome visitors, and showcase care quality while maintaining a warm, home-like atmosphere.

Engage with residents and families via testimonials, social media, and events, while collaborating with staff to continuously improve service and

Qualifications

• Exceptional interpersonal and communication skills with a passion for helping others.
• No medical or clinical background required to apply.
• Hospitality experience is a plus but not required.
• Ability to build strong relationships with residents, families and healthcare professionals.
• Creative problem-solving to enhance experiences.

Responsibilities

• Be the Face of Our Facility: Greet visitors, residents and families with a positive tone.
• Relationship Building: Cultivate connections to enhance experiences and satisfaction.
• Community Engagement: Host tours and showcase our warm community.
• Social Media Presence: Share stories and gather testimonials.
• Creative Solutions: Personalize resident and family experiences.
• Customer Experience Excellence: Ensure compassionate, personalized interactions.
• Feedback Gathering: Collect reviews to improve services.
• Weekly Collaboration: Participate in team meetings to share ideas.
• Problem Solving: Address concerns promptly and empathetically.

Skills

Interpersonal skills

Communication

Customer service

Relationship building

Creativity

Community engagement

Hospitality experience

Empathy

Job description

About Us

Join our vibrant and compassionate team dedicated to providing exceptional care and support for our residents and their families. Our skilled nursing facility is committed to fostering a warm and welcoming environment, where every patient receives top-notch care and families find comfort and peace of mind. We are looking for an enthusiastic and dynamic Director of Hospitality to be the front-of-house face of our building, thriving in a creative atmosphere and passionate about shaping positive experiences every day.

Job Overview

As the Director of Hospitality, you will serve as the heart of our facility, ensuring every interaction with residents, families, and visitors is memorable. Your role as the front-facing representative of our community is essential in creating a welcoming environment where everyone feels supported, valued, and at home. You’ll serve as the first point of contact for our community, guiding potential residents through the facility and establishing meaningful relationships with healthcare professionals.

Your focus will be on personalizing each resident's stay, understanding their unique needs, and collaborating with families to enhance their experience. By fostering open communication and addressing any concerns promptly and empathetically, you’ll help create an atmosphere of trust and satisfaction for everyone involved.

In addition, you will play a key role in showcasing our exceptional care and vibrant community spirit. This includes gathering and highlighting testimonials and Google reviews, as well as sharing engaging posts on social media that reflect the positive experiences of our patients and their families. Your proactive approach will ensure that each resident feels at home, while families gain peace of mind knowing their loved ones are receiving the highest level of care.

Key Responsibilities

• Be the Face of Our Facility: Greet and welcome all visitors, residents, and families, setting a positive tone from the first contact.

• Relationship Building: Cultivate strong connections with residents, families, and healthcare professionals to enhance experiences and satisfaction.

• Community Engagement: Host engaging tours for potential residents and families, showcasing the warmth of our community and the benefits of our care.

• Social Media Presence: Share inspiring stories and updates on our social media platforms, showcasing our commitment to care and gathering testimonials from residents and families.

• Creative Solutions: Innovate ways to customize resident and family experiences, ensuring every interaction is unique and anxiety-free.

• Customer Experience Excellence: Elevate every touchpoint with personalized and compassionate interactions that exceed expectations.

• Feedback Gathering: Actively solicit reviews and testimonials from residents and families to continuously improve our services and celebrate our successes.

• Weekly Collaboration: Participate in weekly team meetings to share insights, brainstorm new ideas, and enhance our service offerings.

• Problem Solving: Serve as a go-to resource for families and residents, addressing concerns promptly and empathetically.

What We Offer

• Competitive Hourly Wage: Generous part-time hourly rate with performance-based incentives.

• Paid Time Off: PTO to help you maintain a healthy work-life balance.

• Professional Development: Ongoing training opportunities for skill enhancement and career growth.

• Leadership Opportunities: Be part of a leadership team that values your input and creativity.

• Positive Work Environment: Enjoy a supportive atmosphere where every day brings new opportunities to make a difference.

• Employee Recognition: We celebrate your contributions and reward outstanding performance.

Qualifications

• Exceptional interpersonal and communication skills, with a passion for helping others.

• No medical or clinical background required to apply for this role.

• Any type of hospitality experience is a plus but not necessary.

• Ability to build strong relationships with residents, families, and healthcare professionals.

• Creative problem-solving skills with a proactive approach to enhancing experiences.

• Enthusiasm for engaging with our community and maintaining a positive presence.

• A compassionate demeanor with a genuine desire to make a meaningful impact.

Why Join Us

Be part of something bigger than a job at an Autumn Lake-affiliated facility. Here, you’ll find fulfillment, joy, and purpose in every day’s work. No medical or clinical background is required for you to contribute to the comfort and well-being of our residents. Join a growing company where your contributions truly matter, and where helping others brings both personal and professional rewards. Embrace fun and creative challenges while enjoying a competitive part-time hourly wage. Make a difference in the lives of our residents and families, and grow your career with us.