Director of Golf Operations

Omni Hotels & Resorts; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Omni Hotels & Resorts in Austin, TX, seeks a Director of Golf Operations to lead member and guest experiences, events and course setup, in partnership with GCM. You will supervise the Resort Director of Golf, Golf Head Professionals, Tournament Managers and Assistant Professionals, and drive the golf operation plan and budget.

The role demands strong organizational and leadership skills, exceptional communication, and a Class A PGA credential with several years of experience as a Director of

Qualifications

• Has Class A PGA certification and several years' experience
• Strong leadership and team-management abilities
• Excellent verbal and written communication skills

Responsibilities

• Lead golf operations including member/guest experience, events and course setup
• Oversee budgets, policies and daily golf shop operations
• Coordinate with GCM and Club teams for events and turf care
• Supervise Resort Director of Golf, Golf Head Professionals, Tournament Managers and assistants

Skills

Organizational skills

Interpersonal communication

Education

PGA Class A certification

Tools

Word

Excel

POS systems

Electronic Tee Sheets

Job description

The Director of Golf Operations is responsible for the coordination, functional management and leadership of the golf operations which include Member & Guest Experience, Club Events, Course Setup, Practice Facility Set Up, and partnering with GCM to ensure an elite golf experience. The Director of Golf will be a supervisor of the Resort Director of Golf, Golf Head Professionals, Tournament Managers, and Assistant Professionals.

Responsibilities:

• Create, implement, report and analyze the Golf Operation plan including budget and all other golf related financial duties
• Establish and enforce golf course policies, rules and regulations
• Oversee all golf programs and activities
• Develop and oversee Omni Cultural pieces for the Golf Operation
• OST Meeting
• Trilogy
• Ambassador Program
• Mirror Image
• Power of One
• Monthly Standard
• Omni Service Champions
• Associate Opinion Survey
• Conduct Manager reviews
• Assist with merchandising program and presentation of the golf shop
• Oversee supply levels for all departments (Golf Shop, Carts, Etc.)
• Work closely with the GCM Department to coordinate turf care practices and course closures along with daily and tournament set up
• Enforce consistent discipline procedures

• Work closely with the Club team to ensure all club & special interest group events are executed at a high level with member satisfaction in mind
• Assist with development of Policies and Procedures for the Member Golf Operation

• Assist with planning & coordination of all WGA, MGA/SMGA, and Club events
• Collaborate with Membership team to execute prospect tours & experiences

• Track & manage daily revenue and labor
• Ensure on course member and invited guest satisfaction
• Support the recruitment, coaching and development of golf and PGA professionals throughout all stages of the PGA membership pathway

Qualifications:

• Effective organizational and leadership skills
• Exemplary interpersonal, verbal and written communication skills

Physical Requirements:

• Must be neat in appearance accordance with Omni standards

Working Environment:

• Interior and exterior of resort

• Fast paced environment

Job Requirements:

• Class A PGA, minimum of 3 years’ experience as Director of Golf or Head Golf Professional, proficient in Word, Excel, POS, Electronic Tee Sheets, membership experience a plus, great people skills a must.