Director of GOALS Residential Services

The Family Tree, Inc.; Aurora (CO); Sur place; USD 110 000 - 170 000; Plein temps

Résumé du poste

Family Tree leads GOALS, a 24/7 residential shelter program. The Program Director oversees day-to-day operations, staffing, and service delivery, ensuring safety and a welcoming environment for families facing homelessness.

You’ll align practices with contracts and program standards while guiding staff and collaborating with senior leadership. You will supervise frontline staff, manage schedules, respond to crises, and promote trauma-informed, client-centered care.

Qualifications

• Experience working with families experiencing homelessness or other significant barriers.
• Experience supervising staff in a residential, shelter, human services, or related environment.
• Knowledge of trauma-informed and strengths-based practices.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to respond calmly and effectively to crises.
• Strong relationship-building and conflict-resolution skills.
• Commitment to client dignity, equity, inclusion, and culturally responsive practice.
• Ability to work evenings, weekends, holidays, and participate in an on-call rotation.

Responsabilités

• Manage daily GOALS program operations and ensure effective service delivery.
• Support consistency across GOALS residential locations and program activities.
• Ensure program practices align with established policies, procedures, safety standards, and contractual expectations.
• Monitor the residential environment and address operational concerns.
• Identify program barriers and bring recommendations to the Vice President of Homelessness Programs.
• Support coordination and integration with other Family Tree services.
• Develop and maintain schedules for GOALS staff and relief coverage.
• Monitor staffing levels and respond to coverage needs.
• Respond to staff call-outs and unexpected staffing needs.
• Participate in recruitment, onboarding, and training of new staff.
• Ensure staff have the information and resources needed to perform their roles effectively.
• Provide direct supervision, coaching, and support to assigned staff.
• Conduct regular supervision and performance check-ins.
• Address staff performance and workplace concerns.
• Support staff accountability, professional development, and continuous improvement.
• Foster a team culture grounded in collaboration, communication, respect, and accountability.
• Provide leadership and support during complex or high-acuity situations.
• Respond to immediate client concerns and assist staff with complex client situations.
• Promote a safe, respectful, and trauma-informed residential environment.
• Ensure program expectations are communicated clearly and applied consistently.
• Support staff in crisis response, conflict resolution, and problem solving.
• Promote client dignity, choice, and equitable treatment.
• Ensure staff understand and follow required documentation processes.
• Monitor completion of operational documentation and required workflows.
• Support file reviews, case reviews, and quality assurance processes.
• Identify documentation concerns and coordinate with the Residential Programs Administrator for resolution.
• Help ensure program procedures are implemented consistently across GOALS locations.
• Coordinate the integration of interns and volunteers into GOALS operations.
• Ensure interns and volunteers receive appropriately orientation, supervision, and guidance.
• Ensure adherence to confidentiality, boundaries, safety, and program expectations.
• Coordinate with Family Tree's Gifts and Community Support Team regarding volunteer and internship activities.
• Participate in the Residential Services on-call rotation.
• Respond to after-hours staffing, client, operational, and safety concerns.
• Provide appropriate leadership and decision-making during emergencies.
• Communicate significant events and follow-up needs to the Vice President of Homelessness Programs.
• Communicate routinely with the Vice President of Homelessness Programs regarding program performance, staffing, client concerns, and operational issues.
• Partner with the Residential Programs Administrator regarding data, reporting, documentation, and compliance.
• Collaborate with staff across locations to promote consistency and shared practices.
• Maintain collaborative relationships with clients, staff, community partners, interns, and volunteers.
• Support Family Tree's commitment to diversity, equity, inclusion, and client dignity.

Connaissances

Homelessness experience

Staff supervision

Trauma-informed approach

Organization

Communication

Crisis response

Conflict resolution

Diversity equity inclusion

On-call availability

Outils

HMIS

Salesforce

Description du poste

Family Tree leads GOALS, a 24/7 residential shelter program. The Program Director oversees day-to-day operations, staffing, and service delivery, ensuring safety and a welcoming environment for families facing homelessness.

You’ll align practices with contracts and program standards while guiding staff and collaborating with senior leadership. You will supervise frontline staff, manage schedules, respond to crises, and promote trauma-informed, client-centered care.